Technical Support Specialist

hace 2 semanas

Guadalajara, Jalisco, México NTT DATA A tiempo completo

About NTT DATA Services

We are a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.

Our company is part of the NTT family of companies, a partner to 85% of the Fortune 100.

Job Description

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a call center environment that supports customers 24/7/365.

You will respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson, and Meditech.

The incidents you may encounter include workflow issues, application errors, user access, and functionality.

You will track and document comments, close or escalate incident tickets and related issues in a timely manner.

Your goal is to drive resolution of incidents on a 24/7 desk.

Additionally, you will need to read text on computer screens for the duration of the shift.

You must remain at your designated workspace and in the phone queue for an 8-10 hour period with scheduled breaks.

Ensure a quiet, private workspace with high-speed, wired internet is available.

Travel up to 10% of the time may be required.

Lifting up to 25 lbs. for equipment setup may be necessary.

Requirements

  • A minimum of 4 years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting experience.
  • A minimum of 1 year of technical troubleshooting experience.
  • A High school diploma or equivalent is required.

Preferred Skills

  • Experience in a call center environment.
  • Demonstrate a service philosophy in all interactions with clinicians and colleagues.
  • Effective communication and interpersonal skills.
  • Proficient typing and English language skills (both verbally and in writing).
  • Strong listening capabilities to fully understand caller's needs/request.
  • An exceptional ability to work optimally in a fast-paced environment.

Compensation

The estimated salary for this position is around $55,000-$65,000 per annum, depending on location and experience.

Please note that we offer a full comprehensive benefits package that starts from your first day of employment.

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