Digital Video Solutions Manager

hace 2 días

Guadalajara, Jalisco, México Jwp A tiempo completo
About JWP

JWP is a pioneering force driving digital video for businesses worldwide. As a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands, we empower customers with unprecedented independence and control over their digital video content.

Established in 2004 as an open-source video player, JWP has evolved into the premier provider of cutting-edge video software and data insights platforms. Our rich legacy of pioneering video technology enables our customers to generate massive engagement, with 8 billion video impressions/month and 5 billion minutes of videos watched/month.

The Opportunity

We are seeking a Digital Video Solutions Manager based in Mexico to join our broadcast accounts team. As a pivotal member of our Customer Success Team, you will play a significant role in driving continued business growth by fostering strong client relationships. Your consultative approach and product-centric mindset will be essential in deeply understanding the technology needs of each customer and aligning them with the JWP platform.

Key Responsibilities
  • You will act as the voice of the customer at JWP, driving the success of video-focused businesses through industry and product expertise.
  • Assist customers in achieving their video distribution and monetization key performance indicators (KPIs).
  • Cultivate and grow relationships with key stakeholders within large and complex customer organizations to understand and support their individual objectives.
  • Emphasize product adoption to enhance the depth and breadth of our customer relationships.
  • Manage the end-to-end customer lifecycle, including onboarding, implementation, negotiating renewals and upsells, and identifying expansion opportunities.
  • Collaborate with a Solutions Engineer to jointly oversee the technical implementation of each customer in your book.
  • Collaborate with other departments such as Support, Product, and Professional Services to advocate internally for your customers.
Requirements
  • Bachelor's degree and/or a minimum of 2+ years of relevant experience.
  • Ability to drive revenue retention and recurring revenue growth of SaaS-based customers.
  • Solid interpersonal, organizational, and communication skills, both written and verbal.
  • Enthusiasm for understanding and learning new technology.
  • Experience working towards individual retention goals.
  • Strong analytical and problem-solving abilities.
  • High ethical standards and integrity.
  • Fluency in Spanish.
Estimated Salary: $80,000 - $110,000 per yearBenefits
  • Competitive Paid Time Off.
  • New Employee Home Office Setup Stipend.
  • Monthly Connectivity Stipend.
  • Quarterly and Annual Team Events.
  • Professional Career Program and Career Development Opportunities.
  • Bi-Annual Hack Weeks for those who are interested in using their coding knowledge.
  • Fireside chats with individuals at JWP.

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