Insurance Claims Resolution Expert

hace 2 meses


Xico, México Xl Catlin A tiempo completo

Job Overview

Xl Catlin, the P&C and specialty risk division of AXA, is a leader in solving complex risks. We reinvent insurance for mid-sized companies, multinationals, and individuals by providing innovative solutions.

About the Role

We are seeking an Insurance Claims Resolution Expert to join our team. This role involves evaluating and handling complex insurance and reinsurance claims within our Global Program Latam HUB division. The ideal candidate will have extensive experience in property, construction, and marine claims handling.

Responsibilities

  1. Proactively manage assigned claims above Network Partners' authority while working collaboratively with the NP, Master policy handler, and Underwriting team to set up an adjustment plan.
  2. Ensure all documentation is present in the file and that Global Program Guidelines and protocols are followed.
  3. Handle complex and challenging claims within authority level and specialization using technical skills.
  4. Collaborate with Network Partner, Practice Leaders, and Master policy on large and complex losses to achieve optimum file outcome for the client and Xl Catlin.
  5. Identify new and improved processes and actively participate in short- and long-term improvement initiatives.
  6. Assist Underwriters with policy review and drafting initiatives and participate in external marketing and business development activities.
  7. Manage communication with internal and external stakeholders to ensure the highest level of customer service.
  8. Produce internal reporting in support of best practice and reserving guidelines.
  9. Identify, monitor, and report on emerging liability and coverage trends.

Requirements

  • Extensive experience in claims handling, including property, construction, and marine.
  • Robust knowledge of the insurance and reinsurance industry.
  • Ability to work in a fast-paced environment and multi-task.
  • Functional and developing knowledge of multi-state legal statutes and procedures.
  • Excellent customer service, interpersonal, communication, and negotiation skills.
  • Outstanding analytical and problem-solving skills.
  • Ability to exercise independent judgment and make critical business decisions effectively.
  • Knowledge of Microsoft Office Suite and other business-related software.

Benefits

Xl Catlin offers a competitive salary range of $80,000 - $110,000 per year, depending on experience. Our benefits package includes comprehensive health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.

Location

This role is based in Mexico City, Mexico, and requires frequent travel to Latin America countries.



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