Emerson's Process Support Expert
hace 2 meses
The Emerson Lifecycle Services Business System Support Specialist plays a pivotal role in the day-to-day support of North America activities related to repair and manufacturing orders, service delivered training invoicing, and Valve Condition Monitoring. This specialist ensures timely and accurate work through various business system platforms, fostering a seamless experience for customers.
**Key Responsibilities:**
We are seeking a highly skilled individual to join our team as a Business System Support Specialist. The ideal candidate will have 3-4 years of relevant experience in customer service or material sourcing roles, with a related degree or equivalent experience preferred (e.g., Business Systems, Operations, etc.).
The selected candidate will be responsible for supervising the order queue diligently, promptly addressing inquiries to ensure swift order processing. They will also review and process Oracle sales orders, generate and upload serial card references, provide assistance for Diagnostic Report Generation Tool requests, and follow up on purchase orders and supplier expediting. Additionally, they will collaborate with Service Support Associates in handling quote requests and contribute to purchasing activities for the Valve Condition Monitoring team.
**Required Skills and Qualifications:**
To excel in this role, the ideal candidate should possess strong interpersonal skills for effective collaboration in a team-oriented environment, clear and effective communication skills, proven dedication to maintaining high-level customer service standards, excellent time management skills, attention to detail, and a commitment to quality. They should also be able to follow instructions and enforce standards while completing job assignments.
**Salary:** $65,000 - $80,000 per annum, depending on location and experience.
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