Business System Support Specialist

hace 2 semanas


Xico, México Emerson A tiempo completo

Job Title: Business System Support Specialist

About the Role:

We are seeking a highly motivated and organized Customer Service Representative to join our team. The successful candidate will be responsible for monitoring order queues, resolving inquiries, and providing excellent customer service.

Key Responsibilities:

  • Monitor order queue for new orders and resolve open inquiries in a timely manner
  • Action Oracle sales orders for unorderable parts and hand off to Rapid Repair Center Customer Service Associate for completion
  • Create and upload serial card references for processed orders
  • Support Diagnostic Report Generation Tool requests
  • Perform purchase order follow up and supplier expediting support
  • Create and modify purchase orders, set up new suppliers and customers, and support purchasing activities for the Valve Condition Monitoring team
  • Support Service Support Associates with quote requests for part prices and lead times

Requirements:

  • 3-4 years of related experience in customer service or material sourcing
  • Related degree preferred (Business Systems, Operations, etc.)

Skills and Abilities:

  • Strong interpersonal skills for effective teamwork
  • Excellent communication skills
  • Ability to uphold high-level customer service standards
  • Excellent time management proficiency
  • Demonstrated attention to detail and quality regard

Competencies:

  • Drives Results
  • Action Oriented
  • Customer Focus
  • Communicates Effectively
  • Optimizes Work Processes

Travel Requirements: Limited travel permitted and necessary (< 5% of time)

Work Environment: Office environment with normal standing, sitting, lifting, and other typical office demands



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