Business System Support Specialist
hace 2 semanas
Job Title: Business System Support Specialist
About the Role:
We are seeking a highly motivated and organized Customer Service Representative to join our team. The successful candidate will be responsible for monitoring order queues, resolving inquiries, and providing excellent customer service.
Key Responsibilities:
- Monitor order queue for new orders and resolve open inquiries in a timely manner
- Action Oracle sales orders for unorderable parts and hand off to Rapid Repair Center Customer Service Associate for completion
- Create and upload serial card references for processed orders
- Support Diagnostic Report Generation Tool requests
- Perform purchase order follow up and supplier expediting support
- Create and modify purchase orders, set up new suppliers and customers, and support purchasing activities for the Valve Condition Monitoring team
- Support Service Support Associates with quote requests for part prices and lead times
Requirements:
- 3-4 years of related experience in customer service or material sourcing
- Related degree preferred (Business Systems, Operations, etc.)
Skills and Abilities:
- Strong interpersonal skills for effective teamwork
- Excellent communication skills
- Ability to uphold high-level customer service standards
- Excellent time management proficiency
- Demonstrated attention to detail and quality regard
Competencies:
- Drives Results
- Action Oriented
- Customer Focus
- Communicates Effectively
- Optimizes Work Processes
Travel Requirements: Limited travel permitted and necessary (< 5% of time)
Work Environment: Office environment with normal standing, sitting, lifting, and other typical office demands
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