Hewlett Packard Retail Operational Excellence Manager
hace 1 mes
This role plays a crucial part in the success of our retail operations by providing expert support to accounts and partners. You will analyze market trends, financials, and customer expectations to drive process improvement and enhance operational efficiency.
Main Responsibilities:
- Contribute to the development of strong business relationships with mid-sized to large accounts, addressing inquiries and resolving operational issues to ensure a positive customer experience.
- Offer process consulting expertise to project and account teams, assisting in the creation of customer solutions and the efficient execution of operational processes.
- Analyze account financials under the guidance of senior team members, monitoring budgetary aspects and assisting with financial reporting.
- Research, analyze data, and share findings with internal teams to improve processes and operational efficiency.
- Collect, analyze, and interpret data related to customer accounts, operational processes, and key performance indicators (KPIs).
- Collaborate with internal teams to ensure a coordinated approach to serving customers and addressing their needs.
- Provide feedback on operational processes and capabilities while advocating for customer or partner expectations to contribute to process improvement efforts.
- Gather and analyze customer feedback, generate insights, and contribute to action plans for improving customer satisfaction.
- Maintain records, documentation, and reports related to customer interactions, operational processes, and project progress.
Requirements:
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field or an advanced degree with little or no work experience.
Salary Estimate: $80,000 - $110,000 per year, depending on location and experience.
About Hewlett PackardHewlett Packard is a leading technology company that values innovation, collaboration, and customer satisfaction. We offer a dynamic work environment, competitive compensation, and opportunities for growth and development.
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