Senior Continuous Improvement Manager for Service Excellence

hace 1 mes


Santa Catarina, Nuevo León, México Carrier A tiempo completo
Unlock Your Potential as a Senior Continuous Improvement Manager

We are seeking an exceptional Senior Continuous Improvement Manager to join our team at Carrier. In this role, you will have the opportunity to drive significant improvements in processes, systems, and products, enhancing quality performance and customer experience.

About the Role

This is an exciting opportunity to lead moderate to significant improvements in our service industry, leveraging your expertise in Continuous Improvement and Lean philosophy. As a trainer, you will enable Capability development for Leaders and Practitioners, developing training content and delivering trainings. You will also project manage identified Improvement activities and track delivery.

Key Responsibilities
  • GROW CAPABILITY: Develop and deliver training content to enable Capability development for Leaders and Practitioners.
  • DELIVER & SUSTAIN RESULTS: Apply the Continuous Improvement / Lean methodology, develop a global plan, and lead its execution to achieve business strategy and results.
  • DELIVER & GROW Cx LEADERSHIP & CULTURE: Design, develop, and coach Cx (Carrier Excellence) Leadership Behaviors and support a sustainable continuous improvement culture.
  • TOOLS EXPERT: Lead Kaizens, VSM, rollout visual management, huddles, Cx room, RRCA, and deliver micro learning sessions for teams globally.
  • RPA and Intelligent Automation Experience: Utilize your Business Analyst skills to drive RPA and Intelligent Automation initiatives.
Requirements
  • Black Belt with Improvement Coaching Expertise: Minimum 6 years of relevant experience in the Service Industry.
  • Project Management and Continuous Improvement Expert: Proven track record of driving improvements and leading projects.
  • Strong Communication and Interpersonal Skills: Effective communication, presentation, and written skills.
  • Accreditation as a Kaizen Facilitator: A plus, but not required.
Estimated Salary:

$120,000 - $180,000 per year, based on location and experience.

What We Offer
  • Competitive Salary and Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Professional Development Opportunities: We invest in our employees' growth and development, providing opportunities for training, mentorship, and career advancement.
  • Diverse and Inclusive Work Environment: We strive to create a workplace that values diversity, equity, and inclusion, where everyone feels welcome and empowered to contribute.

We are committed to attracting, retaining, and developing top talent who share our passion for excellence and customer satisfaction. If you are a motivated and experienced professional looking to make a meaningful impact, we encourage you to apply.



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