Worldstrides Global Support Coordinator

hace 4 semanas


Mérida, Yucatán, México Worldstrides A tiempo completo

Role Summary

The Worldstrides Global Support Coordinator will play a crucial role in ensuring the smooth execution of our programs and providing exceptional customer experiences. As a key member of our operational team, you will be responsible for resolving issues efficiently and effectively, leveraging your knowledge of Worldstrides products, policies, and platforms.

Key Responsibilities

  • Contribute to a global, distributed team supporting Worldstrides' global travel in a 24/7/365 model.
  • Facilitate, negotiate, and deploy "win / win" outcomes in a fast-paced, resolution-oriented environment.
  • Collaborate, communicate, and work across multiple functions to efficiently manage and effectively deploy issue resolutions.
  • Provide empathetic and "low effort" experiences for our customers, field staff, operations, and account management stakeholders.

Requirements

  • Proven Business & Customer-facing Oral and Written Communication Proficiencies. Fluent in English OR English as a Second Language Required. (Minimum B2)
  • Organizational & Prioritization Skills in a Fast-Paced, Customer Escalation Environment; Ability to vet and triage multiple situations, proficiently move to resolution/escalation, and engage next customer.
  • Two Year College Degree (Tourism | Hospitality | Supply Chain) Required; Four Year Degree Preferred; OR Relevant Client/Customer-Facing Issue Resolution Management, Service Delivery Support, or Travel / Hospitality-Industry Experience
  • Ability to collaboratively work in a remote environment. Minimal travel required.

About Worldstrides

Worldstrides is the global leader in educational travel and experiential learning. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. We invest in initiatives to promote inclusion, diversity, and sustainability.



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