Senior Global Account Manager

hace 1 mes


Ciudad de México, Ciudad de México Tiktok A tiempo completo
About Us

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We have global offices in Seattle, Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.

Our Team

Our Global Account team works with leading multinational partners to deliver innovative technology solutions and serve as advocates and educators for the market. The team plays a critical role in establishing and leading strategic partnerships between TikTok and the world's largest advertisers.

The Role

We are looking for an experienced detail-oriented Senior Global Client Solutions Manager to be based in Los Angeles within our growing Global Agency & Accounts (GA&A) team. This vital role in our Sales team meets objectives and provides best-in-class customer service to clients. Through establishing and building trusted client relationships, our GCSMs drive revenue, advertiser education, and satisfaction.

This includes negotiating and optimizing complex opportunities and using data and analytics to build consultative solutions for our customers. Success in this position requires commercial acumen, account management, and providing custom solutions for advertisers leveraging our unique ad product suite.

Key Responsibilities
  • Manage and grow client relationships with advertisers.
  • Build trusted relationships with clients through world-class service, identifying and proactively recommending custom solutions and new market opportunities.
  • Maintain up-to-date knowledge of TikTok features and trends, serving as an external product expert, educating clients on new and existing TikTok ad solutions, and advising on best practices to drive optimal performance and groundbreaking campaigns.
  • Work closely with Technical Account Managers to organize, monitor, and analyze campaign performance.
  • Make proactive and data-driven recommendations to optimize advertising offerings and strategies to achieve sales targets.
  • Collaborate with diverse internal cross-functional teams to ensure successful campaign executions and troubleshoot client issues.
  • Collect marketplace feedback and insights to guide our advertising strategy and ad offerings.
  • Work to manage custom marketing programs/sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time.
Qualifications
  • Minimum 2+ years of experience in account management/client services roles in digital marketing - biddable network experience a plus.
  • Experience working directly with brand or performance advertisers and executing custom branded campaigns.
  • Strong verbal and written communication skills, with the ability to effectively translate technical language to non-technical stakeholders.
  • Experience in campaign management and setup.
  • Ability to analyze data and identify insights to assess campaign performance and provide recommendations.
  • Experience with ad verification partners (IAS, DV, MOAT).
  • High attention to detail and very organized, a fast learner with critical thinking.
Estimated Salary: $120,000 - $150,000 per year

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