Clinical Account Specialist

hace 22 horas


Monterrey, Nuevo León, México Johnson And Johnson A tiempo completo

Job Summary:

Johnson & Johnson is seeking a highly motivated and detail-oriented Clinical Account Specialist to join our team in the Cardiovascular & Specialty Solutions (CSS) Group. As a Clinical Account Specialist, you will be responsible for providing expert clinical product and technical assistance and training to physicians and EP lab staff on the effective use of Biosense Webster's systems and catheter equipment during case procedures within an assigned geography.

Key Responsibilities:

• Attend all portions of the ACAS fellowship training program without exception.

• Understand the dynamics of an EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.

• Assist sales in making sales presentations to customers. Demonstrate proper use of products to customers.

• Make regular visits to customer locations to gather company product information and market conditions.

• Provide technical support for upgrades and other special service programs to support field service activities.

• Develop customer and product focused technical packages. Provide technical analysis and documents as the need arises.

• Follow up with customers to resolve any issues of using products and ensure happiness. Answer customer questions.

• Facilitate understanding of clinical trial data.

• Prioritize and appropriately respond to requests in a high-stress environment.

• Maintain composure and problem-solving focus during stressful interactions.

• Respond daily to requests by email and voicemail.

• Drive teamwork and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. field trainers) and other internal and external partner

Requirements:

• A minimum of a Bachelor's degree is required, preferably in one of the following areas: (biomedical engineering, nursing or other health care related degree) or a minimum of 2 years of related professional experience (engineering, or healthcare setting)

• Proficiency in English is required

• Current or previous cardiovascular and/or electrophysiology experience is preferred

• Knowledge in Biosense Webster field organization is preferred

• Proficiency with MS Office applications is required

• Proficiency in facilitating in a virtual environment is preferred

• Strong report writing and record keeping ability is preferred.

• Ability to plan and manage time effectively is preferred

• Ability to lift and to wear heavy lead protective aprons and other safety equipment in lab environment

• The ability to travel related to this role is required. Must be willing and able to travel up to 40% locally, regionally, and nationally.

• Advance-level computer skills, and the ability to multitask without the direct oversight of manager required

• Will be required to maintain advanced clinical knowledge of cardiac ablation and cardiac imaging, technical knowledge of EP technology, advancements, and the business landscape.

• The ACAS will be hired for a specific company sales area and relocation to that pre-identified sales area after completion of the ACAS Training Program is required

• A valid driver's license is required

• VISA and valid passport is required



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