Senior Strategic Program Director
hace 2 semanas
We are seeking a seasoned Principal Program Manager to join our Corporate Program Management Office (CPMO) team at Zendesk. This role will lead transformation programs to deliver our company strategy, partnering with senior leaders and teams across the organization.
Key Responsibilities:
- Program Design and Planning: Establish the full lifecycle of a program, including program design, planning, delivery, and operational excellence.
- Program Execution: Guide teams in translating corporate strategies into execution-ready program plans and governance models, then drive cross-functional execution teams to deliver on their objectives.
- Communication and Collaboration: Ensure clear, proactive communication across teams to meet deadlines and create awareness and action.
- Issue and Risk Management: Conduct ongoing issue and risk management activities, identifying and resolving roadblocks, objections, conflicts, and negotiations as they arise.
- Program Success Tracking: Lead development of systems and processes to track and measure program success.
- Organizational Change Management: Lead organizational change management activities, as needed.
- Reporting and Communication: Coordinate and contribute to development of reporting, leadership, and Board updates, and other program communications.
Requirements:
- 8+ Years of Experience: Proven track record of successfully delivering several large-scale, complex programs, including Sales, CX, and GTM domains.
- Senior Program Manager: Minimum 8 years in a Senior Program Manager role within a fast-paced SaaS environment or management consulting focused on strategic programs and transformation efforts.
- Diverse Experience: Experience working with and supporting operations teams and managing programs that impact large employee groups.
- Strong Collaboration: Ability to synthesize competing priorities, collaborate with diverse teams, and distill complex topics into structured approaches.
- Business Acumen: Strong business acumen, strategic thinking, effective communication, and interpersonal skills.
- Certifications: PMP and/or Prosci Change Management certifications a plus.
Work Location: This role must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
About Zendesk: Zendesk software was built to bring calm to the chaotic world of customer service. Today, we power billions of conversations with brands you know and love.
About Our Culture: Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people flexibility to work remotely for part of the week.
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