Customer Service Liaison

hace 2 meses


Juárez, Chihuahua, México North American Production Sharing, Inc. A tiempo completo

Job Summary:

We are seeking a highly motivated and detail-oriented Sales Support Associate to join our team at North American Production Sharing, Inc. The ideal candidate will provide exceptional customer service and support to our Sales Manager in developing existing and prospective customers.

Key Responsibilities:

  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Research accounts, identify key players, and generate interest
  • Route qualified opportunities to the appropriate sales executive for further development and closure
  • Telephone prospects to identify appropriate contacts, qualify, and drive leads through the sales pipeline
  • Research and resolve customer problems, complaints, and questions according to established customer service guidelines and processes
  • Gather customer feedback regarding industries, competitors, potential new products, and opportunities
  • Process requests for literature, shipping information, pricing, and quotes
  • Involve supervisor and/or other people when problems become complex or difficult to solve

Requirements:

  • Advanced level of English
  • High school diploma
  • Some experience in a similar position
  • Good communication skills
  • Experience with AFS (MRP systems)
  • Good computer skills

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