Customer Service Representative
hace 2 meses
Valeo is a leading global company in the automotive sector, committed to designing innovative solutions for a greener and more secure mobility. Our team is dedicated to providing exceptional customer service and ensuring seamless supply chain operations.
**Key Responsibilities:**
• Recognize and manage customer demands for products by driving Sales and Operation Plan and Master Production Schedules.
• Ensure customer requirements are integrated into the system, and any integration errors are resolved.
• Identify and highlight large order variations between forecasted and firmed-up customer schedules.
• Release picking lists for customer deliveries and follow the complete supply chain to ensure targeted service levels are reached.
• Monitor safety stock levels and alert when minimum or maximum levels are reached.
• Ensure customer demands are met by negotiating delivery dates upstream with the customer, if necessary.
• Measure daily service rates for each customer and propose action plans to improve service levels.
• Identify blocking points and plan quick actions to solve them, escalating if necessary.
• Ensure a backup for each customer and train the backup on managing the customer account.
**About the Job:**
Valeo is a dynamic and innovative company that values diversity and international collaboration. As a Customer Service Representative, you will join a team of over 20,000 engineers working in Research & Development and be part of a multi-cultural environment that offers opportunities for career growth.
**Company Overview:**
Valeo is a global leader in the automotive sector, committed to sustainable development and ranked number one in the industry by Corporate Knights. We are a business that highly values limiting the environmental impact of our activities.
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