Customer Service Liaison

hace 3 días


San Luis Potosí, San Luis Potosí, México BorgWarner A tiempo completo

BorgWarner is a global leader in powertrain solutions, providing innovative technologies that enhance fuel efficiency, reduce emissions, and improve performance. Our international presence enables us to offer local support to a diverse customer base.

Our organization operates within two main groups: The Engine Group focuses on developing air management strategies and products to optimize engine performance, while the Drivetrain Group leverages its expertise in transmission and all-wheel drive technology to develop interactive control systems.

We are currently seeking a highly motivated and results-driven individual to join our team as a Customer Service Representative at our SLP PDS Plant in Mexico.

In this role, you will be responsible for leading and maintaining our ISO 14001:2015 and ISO 50001:2018 management systems, ensuring compliance with energy and environmental regulations. This includes identifying improvement actions, managing environmental aspects, and monitoring compliance with legal requirements.

Key Responsibilities

  • Ensure customer orders are accurate and communicate order status and any issues related to delivery or timeliness.
  • Communicate client requirements to the Production Control area and request shipment of available finished product inventory in a timely manner.
  • Provide customers with timely feedback regarding their order status and place, cancel, or expedite orders as needed.
  • Maintain efficient communication and a healthy working relationship with clients, continually striving to improve said relationship.
  • Keep management informed regarding existing or potential problems that could prevent order delivery.

Required Skills and Qualifications

  • Education: Bachelor's Degree in Administration, International Trade, Economics, or Industrial Engineering.
  • Time of experience: 1 year or more in a similar position.
  • Required technical knowledge: Knowledge of manufacturing processes.
  • Other requirements: Microsoft Office, ERP System.

Estimated Salary: $45,000 - $60,000 per year



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