Customer Service Liaison
hace 3 días
BorgWarner is a global leader in powertrain solutions, providing innovative technologies that enhance fuel efficiency, reduce emissions, and improve performance. Our international presence enables us to offer local support to a diverse customer base.
Our organization operates within two main groups: The Engine Group focuses on developing air management strategies and products to optimize engine performance, while the Drivetrain Group leverages its expertise in transmission and all-wheel drive technology to develop interactive control systems.
We are currently seeking a highly motivated and results-driven individual to join our team as a Customer Service Representative at our SLP PDS Plant in Mexico.
In this role, you will be responsible for leading and maintaining our ISO 14001:2015 and ISO 50001:2018 management systems, ensuring compliance with energy and environmental regulations. This includes identifying improvement actions, managing environmental aspects, and monitoring compliance with legal requirements.
Key Responsibilities
- Ensure customer orders are accurate and communicate order status and any issues related to delivery or timeliness.
- Communicate client requirements to the Production Control area and request shipment of available finished product inventory in a timely manner.
- Provide customers with timely feedback regarding their order status and place, cancel, or expedite orders as needed.
- Maintain efficient communication and a healthy working relationship with clients, continually striving to improve said relationship.
- Keep management informed regarding existing or potential problems that could prevent order delivery.
Required Skills and Qualifications
- Education: Bachelor's Degree in Administration, International Trade, Economics, or Industrial Engineering.
- Time of experience: 1 year or more in a similar position.
- Required technical knowledge: Knowledge of manufacturing processes.
- Other requirements: Microsoft Office, ERP System.
Estimated Salary: $45,000 - $60,000 per year
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