Customer Service Representative

hace 5 días


Xico, México Spoton: Corporate A tiempo completo

We are seeking a skilled Bilingual Customer Service Representative to join our team at SpotOn: Corporate. As a valued member of our customer service team, you will be responsible for managing billing clarifications while providing exceptional customer service.

Responsibilities:
  • Manage and process client requests with accuracy and timeliness.
  • Deliver outstanding customer service through verbal and written communication.
  • Solve problems and handle challenging situations effectively.
  • Build strong relationships with clients and colleagues.
  • Collaborate closely with internal and external partners.

This role requires advanced English skills (C1), 1-3 years of customer service experience, and excellent customer relationship skills. The ideal candidate will have trouble-shooting knowledge and experience, as well as strong interpersonal and diplomatic skills to de-escalate tense situations.

Requirements:
  • Advanced English (C1)
  • 1-3 years of customer service experience
  • Excellent customer relationship skills and goal-oriented attitude
  • Troubleshooting knowledge and experience
  • Excellent interpersonal and diplomatic skills to de-escalate tense situations
  • Excellent verbal and written communication skills
  • Ability to establish lasting relationships
  • High school diploma or equivalent required; university or technical studies valued

The estimated annual salary for this position is $52,500-$72,750, depending on location and experience.



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