Customer Service Team Lead

hace 3 días


Santiago de Querétaro, Querétaro de Arteaga, México Eaton A tiempo completo

We are seeking a Customer Service Team Lead for the Electrical Sector. This is an exciting opportunity to join Eaton's Corporate Sector division as a leader of our service center in Queretaro, Mexico.

**Job Summary**

Eaton's success relies on providing exceptional customer experiences. As a Customer Service Team Lead, you will be responsible for managing day-to-day functions and directing a team of Order Entry Specialists, Order Management, Call Center Analysts, Master Data Experts, and Technical Support professionals.

**Responsibilities:**

Lead the team to deliver high-quality interactions with customers and US counterparts, driving long-term business growth.

Develop a deep understanding of the businesses supported, making this position the escalation point for the team.

Establish effective relationships with EatonCare US support teams.

Drive productivity within the group by leveraging electronic tools to support efficient and profitable business growth.

Train employees and coordinate training on essential functions.

Maintain a safe, clean working environment in compliance with Eaton safety standards.

**Requirements:**

Bachelor's Degree in Business or Engineering from an accredited institution required.

Minimum 3 years of management experience.

Minimum 5 years of customer support or interaction experience.

**Technical knowledge:**

Experience with SAP and/or Vista.

Strong customer service ethos with a track record of process improvement.

**Estimated Salary:** $80,000 - $120,000 per year.

This estimate is based on national averages for similar positions in the electrical sector.



  • Santiago de Querétaro, Querétaro de Arteaga, México Avery Dennison A tiempo completo

    Job OverviewAvery Dennison, a leading global materials science company, is seeking an experienced Customer Service Supervisor to lead the Queretaro customer service team in North America.

  • Customer Care Team Lead

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    About UsRia Money Transfer is a global leader in remittances and a division of Euronet Worldwide. Our mission is to offer service excellence and reliable remittance payment services to our customers.Job OverviewWe are seeking an experienced Customer Care Supervisor to lead our customer-facing team. The successful candidate will be responsible for building...


  • Santiago de Querétaro, Querétaro de Arteaga, México Nutreco A tiempo completo

    Job Description:Nutreco is a leading global provider of innovative aquafeed solutions and animal nutrition, revolutionizing aquaculture and livestock health through sustainable practices.We are seeking a Customer Service Support Supervisor to join our team in St. Mary's, ON.About the RoleThis exciting opportunity involves leading a fast-paced customer...


  • Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completo

    Job Title: Customer Service Team LeadLocation: Mexico, en-USEstimated Salary: 230,000 MXN - 280,000 MXN per yearAbout the Job:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at KONE Mexico S.A. de C.V.As a Customer Service Team Lead, you will be responsible for overseeing the workflow of our customer center,...


  • Santiago de Querétaro, Querétaro de Arteaga, México Kellogg A tiempo completo

    About UsKellanova, a leading snacks-led powerhouse, is driven by its vision to be the world's best-performing company. Our portfolio includes iconic brands such as Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.Job OverviewWe are seeking a Customer Service and Logistics Manager to join our...


  • Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completo

    About KellanovaKellanova is a leading snacks-led powerhouse, driven by our vision to be the world's best-performing company. Our portfolio of iconic brands includes Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, and more.Role OverviewWe are seeking a skilled Customer Service and Logistics Manager to join...


  • Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (Meau) A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Mitsubishi Electric Automation, Inc. (Meau). As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order fulfillment, and supporting regional sales personnel and field...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Ria's commitment to excellence drives the success of this role, as it supports the growth of a strong team by shaping staff behaviors and implementing standards and processes.Key Responsibilities:Building lasting relationships with customers and team members based on trust and reliability is crucial for our organization.The ideal candidate will utilize...

  • Customer Service Liaison

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Eaton Corporation A tiempo completo

    Eaton Corporation is seeking a skilled Customer Service Liaison to join their team.Job SummaryThis role involves serving as a single point of contact for commercial support, interacting frequently with distributors, sales engineers, manufacturing plants, and warehouses. The ideal candidate should demonstrate the ability to manage multiple tasks...


  • Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completo

    253 KONE Mexico S.A. de C.V. is seeking a highly skilled Customer Service Team Lead to oversee the workflow of the Customer Center.The ideal candidate will have at least 5 years of experience as a Call Center Supervisor and a Bachelor's degree in administration, Engineering or related.Responsibilities will include:Providing training and feedback to...


  • Santiago de Querétaro, Querétaro de Arteaga, México EagleBurgmann A tiempo completo

    Company OverviewEagleBurgmann seeks a skilled professional to join our team as a Customer Service Operations Specialist. This role is responsible for delivering exceptional customer service and support to clients across various industries.


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Excellence Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective coaching, training, and quality assurance processes.


  • Santiago de Querétaro, Querétaro de Arteaga, México Avery Dennison A tiempo completo

    **Job Summary:**Avery Dennison is seeking an experienced Strategic Customer Service Director to drive change and achieve financial and non-financial metrics. This role will oversee customer service operations, ensuring efficient utilization of resources and high levels of communication within the team.**Key Responsibilities:**Develop clear goals, strategies,...


  • Santiago de Querétaro, Querétaro de Arteaga, México Marriott International, Inc A tiempo completo

    We are seeking a skilled Customer Service Ambassador to join our team at Marriott International, Inc.This role requires strong customer service skills, with the ability to work independently and as part of a team. You will be empowered to make decisions that impact the customer experience, while maintaining a high level of professionalism and...


  • Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (MEAU) A tiempo completo

    Job DescriptionMitsubishi Electric Automation, Inc. (MEAU) is seeking a highly skilled Customer Service Specialist to join our team.About the RoleThis is an excellent opportunity for a customer-focused individual to provide exceptional support to MEAU customers, regional sales personnel, and field service technicians.Key ResponsibilitiesProvide timely and...


  • Santiago de Querétaro, Querétaro de Arteaga, México Sg Monitoreo A tiempo completo

    Job Overview: As a Monitoring Supervisor at Sg Monitoreo, you will be responsible for leading and managing service delivery in our 24/7 monitoring center. This role is crucial in ensuring our team of analysts meets established quality and service standards.Key Responsibilities:Supervise and guide monitoring analysts during each shift to maintain service...


  • Santiago de Querétaro, Querétaro de Arteaga, México Sandvik A tiempo completo

    Job OverviewSandvik is a dynamic company that values diversity and aims to deliver exceptional customer experiences. As a Customer Service Representative, you will be the primary interface between our customers and our team, ensuring timely and effective resolution of their queries.


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Ria is a global leader in remittances, dedicated to providing service excellence and competitive payment services.We are seeking an enthusiastic customer services representative to join our team at the Mexico Office in Juriquilla, Queretaro. As a key member of our customer support team, you will provide information to customers about their transactions and...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Job Summary:We are seeking a highly skilled Live Chat Specialist to join our team at Ria. As a Customer Service Expert, you will play a critical role in ensuring the satisfaction of our valued customers by providing exceptional service through the Zendesk chat platform.This is an exciting opportunity for someone who enjoys working in a fast-paced environment...


  • Santiago de Querétaro, Querétaro de Arteaga, México Buckman A tiempo completo

    Job Summary:">We are seeking a highly skilled Customer Service Solutions Specialist to join our team in Querétaro, Mexico. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the timely and accurate processing of orders.">About the Role:">The Customer Service Solutions Specialist will be...