Customer Service Team Lead
hace 3 días
We are seeking a Customer Service Team Lead for the Electrical Sector. This is an exciting opportunity to join Eaton's Corporate Sector division as a leader of our service center in Queretaro, Mexico.
**Job Summary**
Eaton's success relies on providing exceptional customer experiences. As a Customer Service Team Lead, you will be responsible for managing day-to-day functions and directing a team of Order Entry Specialists, Order Management, Call Center Analysts, Master Data Experts, and Technical Support professionals.
**Responsibilities:**
Lead the team to deliver high-quality interactions with customers and US counterparts, driving long-term business growth.
Develop a deep understanding of the businesses supported, making this position the escalation point for the team.
Establish effective relationships with EatonCare US support teams.
Drive productivity within the group by leveraging electronic tools to support efficient and profitable business growth.
Train employees and coordinate training on essential functions.
Maintain a safe, clean working environment in compliance with Eaton safety standards.
**Requirements:**
Bachelor's Degree in Business or Engineering from an accredited institution required.
Minimum 3 years of management experience.
Minimum 5 years of customer support or interaction experience.
**Technical knowledge:**
Experience with SAP and/or Vista.
Strong customer service ethos with a track record of process improvement.
**Estimated Salary:** $80,000 - $120,000 per year.
This estimate is based on national averages for similar positions in the electrical sector.
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