IT Technical Support Specialist

hace 12 horas


Santiago de Querétaro, Querétaro de Arteaga, México Open It A tiempo completo

About Open It

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We are seeking a highly skilled IT Technical Support Specialist to join our team at Open It. This is an exciting opportunity for someone who is passionate about providing exceptional technical support and troubleshooting services.

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Job Summary

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The successful candidate will be responsible for serving as the first point of contact for users seeking technical assistance, responding to queries through various communication channels or ticketing systems, and diagnosing and resolving software issues in a timely manner.

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Key Responsibilities

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  • Provide technical support and troubleshooting services to users via phone, email, or in-person;">
  • Respond to user queries in a timely and professional manner;">
  • Diagnose and resolve software issues using troubleshooting skills and technical knowledge;">
  • Educate users on basic technical fixes and best practices;">
  • Escalate unresolved issues to internal teams and provide detailed documentation of support interactions;">
  • Maintain a knowledge base of reported issues and their solutions;">
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Required Qualifications

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To be successful in this role, you will need:

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  • Troubleshooting skills and experience with Windows/Unix systems application support;">
  • Strong customer service orientation and problem-solving skills;">
  • Ability to explain technical concepts to non-technical users clearly;">
  • Ability to prioritize and manage multiple tasks effectively;">
  • Experience working independently and collaboratively in a team setting.">
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Preferred Qualifications

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While not required, having experience with IT Service Management Tools (ITSM) and familiarity with cloud platforms (AWS/Azure) would be beneficial.

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Compensation and Benefits

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The estimated salary for this role is $65,000 - $85,000 per year, depending on experience and qualifications.

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This is a full-time position that offers a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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How to Apply

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If you are a motivated and detail-oriented individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.



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