Guest Experience Team Lead

hace 1 mes


Xico, México Sagan A tiempo completo

About Sagan


Sagan is a rapidly growing premium short-term rental property management company headquartered in the United States. We prioritize exceptional customer service and strive to create unforgettable guest experiences.


Role Overview


We are seeking a dedicated Guest Experience Team Lead to oversee our team of skilled Communication Agents. As the lead, you will be responsible for guiding the team in delivering top-notch guest services, ensuring seamless interactions, and maintaining a high standard of friendly, polite, and professional communication.


Key Responsibilities:



  • Team Leadership: Provide guidance, mentorship, and direction to a team of Communication Agents, ensuring they meet performance goals and deliver exceptional guest services.
  • Guest Communication: Oversee and coordinate all guest interactions, including inquiries, pre-stay questions, problem-solving during stays, and maintaining a high standard of communication.
  • Software Utilization: Ensure the team effectively utilizes various software tools, including Slack, Notion, Operto Teams, Brivo, Arlo, StayFi, Akia, and Minut, for managing reservations, communication, and property maintenance.
  • Property Management: Assist with coordinating maintenance and maintaining clear communications across all areas of business.
  • Continuous Improvement: Collaborate with the team to implement new short-term rental software, procedures, and systems, ensuring that Sagan remains at the forefront of the industry.
  • Active Monitoring: Stay engaged with guest communication by responding to messages when necessary, maintaining vigilance in monitoring messages to guarantee quality responses align with our standards.
  • Scheduling: Create and manage team schedules to ensure adequate coverage during peak hours and special events.
  • Adaptability: Flexibility to adapt to changing customer needs and business requirements.

Requirements:



  • Strong Leadership Skills: Ability to motivate and manage a team effectively.
  • Excellent Communication: Outstanding verbal and written communication skills to interact effectively with customers and team members.
  • Problem-Solving Abilities: Ability to resolve customer complaints and issues effectively.
  • Organizational Skills: Strong organizational skills with attention to detail.
  • Supervisory Experience: At least 2-3 years of supervisory or team lead experience is required.
  • Customer Service Experience: Prior experience in a customer service or support role is preferred.

Salary:$65,000 - $75,000 per year, depending on experience


Benefits:



  • Competitive pay
  • A stimulating and collaborative work environment
  • Opportunities for career advancement and professional development within the company


  • Xico, México Accor Hotels A tiempo completo

    About Our ResortLocated in the heart of a beautiful and tranquil environment, our Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unparalleled vacation experience for discerning guests. With its luxurious accommodations, contemporary designs, and world-class amenities, our resort is the epitome of luxury service nested with nature.We are...

  • Housekeeping Team Lead

    hace 2 semanas


    Xico, México Marriott International, Inc A tiempo completo

    About the RoleThis is a full-time opportunity as a Housekeeping Team Lead at The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico.Job SummaryWe are seeking a highly motivated and experienced Housekeeping Team Lead to join our team. As a key member of our housekeeping team, you will be responsible for overseeing the daily...


  • Xico, México Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a Housekeeping Team Lead to join our team at Marriott International, Inc. This is a full-time position that requires at least 1 year of related work experience and 1 year of supervisory experience.The estimated salary for this role is $45,000 - $55,000 per year, depending on location and experience.**Key...

  • Spa Operations Manager

    hace 4 semanas


    Xico, México Marriott International, Inc A tiempo completo

    About the Role:">Marriott International, Inc is seeking a Spa Operations Manager to lead our team in delivering exceptional guest experiences. This is a fantastic opportunity for an experienced professional to join our dynamic spa operations and drive success.">Key Responsibilities:">The successful candidate will be responsible for supervising and...


  • Xico, México Avantstay A tiempo completo

    At AvantStay, we're redefining the standard for group travel experiences.We're a venture-funded hospitality brand that's rapidly expanding in the STR industry, with a presence on over 40 OTAs and 16,000+ listings.The role of a Strategic Customer Experience Lead is pivotal in enhancing customer satisfaction and loyalty. This position will work closely with...


  • Xico, México Avantstay A tiempo completo

    Customer Service RoleAt AvantStay, we seek a skilled Guest Experience Agent to support our guests' inquiries and deliver exceptional stays.Key Responsibilities:Support guests from inquiry to post-stay, responding to their messages and resolving issues promptly.Collaborate with field operators to maintain high-quality guest experiences.Update relevant systems...


  • Xico, México Marriott International, Inc A tiempo completo

    Overview:As a Customer Service Representative with Marriott International, you will play a critical role in delivering exceptional guest experiences at our hotel. We are seeking a highly skilled and motivated individual to join our team.About the Job:This is a full-time position that requires standing, sitting, or walking for an extended period of time. The...


  • Xico, México Tesla A tiempo completo

    Company OverviewTesla is a pioneering company that's accelerating the world's transition to sustainable energy. Our mission is to make electric vehicles accessible to everyone, and we're looking for talented individuals to join our team.Salary: $120,000 - $150,000 per yearJob DescriptionWe're seeking a seasoned retail veteran to lead our store teams in...


  • Xico, México Marriott International, Inc A tiempo completo

    Job OverviewWe are seeking a highly skilled and experienced Houseman-Head to join our team at The St. Regis Mexico City. As a key member of our housekeeping department, you will be responsible for ensuring the highest level of cleanliness and quality in all guest rooms.About the RoleThis is a full-time position that requires a minimum of 1 year of related...


  • Xico, México Marriott International, Inc A tiempo completo

    Company Overview">Courtyard is a hotel chain that caters to the needs of travelers. We strive to provide an exceptional guest experience, and we're looking for individuals who share our passion for delivering memorable experiences.


  • Xico, México Marriott International, Inc A tiempo completo

    About the RoleAs a skilled Experience Ambassador at Marriott International, you will play a pivotal role in creating unforgettable guest experiences. This is an excellent opportunity to take ownership of guiding guests through their entire stay, extending beyond traditional front desk duties.You will be empowered to move about your space and make decisions...


  • Xico, México Marriott International, Inc A tiempo completo

    Job Summary:As a Guest Experience Specialist at Marriott International, Inc, you will be responsible for delivering an exceptional experience to our guests. This role goes beyond the traditional front desk, empowering you to take ownership of the guest experience in various areas of the hotel.Key Responsibilities:Process operational needs and address guest...


  • Xico, México Marriott International, Inc A tiempo completo

    About the RoleAs a Guest Services Coordinator at Marriott International, you will be responsible for ensuring a seamless guest experience. Your primary focus will be on processing all guest check-ins, verifying guest identity, and assigning rooms. You will also be responsible for securing payment, verifying/adjusting billing, and compiling daily...


  • Xico, México Marriott International, Inc A tiempo completo

    Overview">Maintaining the appearance and cleanliness of a hotel is a critical aspect of delivering an exceptional guest experience. As a Housekeeping and Guest Experience Specialist, you will play a vital role in ensuring that our guests feel welcome and comfortable throughout their stay.">About Marriott International, Inc.">Marriott International, Inc. is a...


  • Xico, México Nike A tiempo completo

    About the RoleNike is looking for a Digital Consumer Experience Lead to join its team in Mexico. This role is responsible for providing a world-class experience for digital consumers across the Nike ecosystem.


  • Xico, México Marriott International, Inc A tiempo completo

    Job SummaryGuest Experience Specialists play a pivotal role in delivering exceptional experiences to our guests by addressing their needs, providing quality services, and taking ownership of the guest journey.The ideal candidate will possess excellent communication skills, a keen eye for detail, and a passion for ensuring every guest feels valued and...


  • Xico, México Builder Lead Converter A tiempo completo

    We are seeking a talented and dedicated Senior WordPress Website Designer & Developer to join our team at Builder Lead Converter, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and conversions.As a key member of our organization, you will have the opportunity to showcase your expertise in developing...


  • Xico, México Marriott International, Inc A tiempo completo

    About the RoleWe are seeking a skilled Housekeeping Team Member to join our team at The St. Regis Mexico City. As a key member of our housekeeping team, you will be responsible for ensuring that every guest room is cleaned and maintained to the highest standards.ResponsibilitiesRespond promptly to guest requests and provide exceptional customer...


  • Xico, México Accor Hotels A tiempo completo

    Job OverviewAs a Guest Relations Associate with Accor Hotels, you will serve as the primary point of contact for guests, ensuring their stay is nothing short of exceptional. With a focus on delivering personalized service and creating memorable experiences, this role requires strong communication skills, a passion for hospitality, and a commitment to...


  • Xico, México Carrier Global Corporation A tiempo completo

    Job Overview">We are seeking a highly skilled Software Engineering Team Lead to join our team at Carrier Global Corporation. This is an exciting opportunity for a motivated and experienced professional to lead a team of Java developers, promoting a positive and productive work environment.">Salary">The estimated salary for this role is $120,000 - $180,000...