Strategic Customer Experience Lead
hace 2 meses
At AvantStay, we're redefining the standard for group travel experiences.
We're a venture-funded hospitality brand that's rapidly expanding in the STR industry, with a presence on over 40 OTAs and 16,000+ listings.
The role of a Strategic Customer Experience Lead is pivotal in enhancing customer satisfaction and loyalty. This position will work closely with global teams to optimize the guest experience across our extensive network.
Main Responsibilities:
- Act as the primary point of contact for guests, addressing inquiries, concerns, and feedback in a prompt and professional manner
- Facilitate the resolution of guest issues and complaints, striving for positive outcomes and maintaining guest loyalty
- Liaise with STR listing sites, including Airbnb and VRBO, for tasks such as removing negative reviews and processing refunds
- Utilize CRM software to manage guest interactions, preferences, and feedback effectively
- Cultivate strong relationships with guests to ensure seamless operations and exceptional guest experiences
Requirements:
- Ability to provide high-level customer support while maintaining composure and delivering exceptional customer service
- Capacity to multi-task and drive results through data-driven decisions
- Experience in the STR industry
- Experience in a customer experience management role
- Exceptional oral and written communication skills in English
Benefits:
- This full-time position offers the opportunity to work remotely
- A competitive hourly rate of $12-$15 per hour, reflecting the company's commitment to rewarding its employees
-
Strategic Customer Experience Director
hace 2 días
Xico, México Medallia A tiempo completoJob SummaryWe are seeking a Strategic Customer Experience Director to lead our Professional Services team and drive customer success.
-
Strategic Customer Solutions Lead
hace 3 días
Xico, México Paypal A tiempo completoAt PayPal, we're committed to making financial services accessible to everyone. Our mission is to empower individuals and businesses worldwide with affordable, convenient, and secure products and services.We're looking for a seasoned professional to lead our customer solutions team. As a Strategic Customer Solutions Lead, you'll be responsible for developing...
-
Strategic Marketing and Customer Experience Lead
hace 7 horas
Xico, México Unilever A tiempo completoAbout UsUnilever Food Solutions is a global company that operates in over 70 countries. We are proud to be part of Unilever, a truly global business known for great purposeful brands and a vision to make sustainable living commonplace.Our MissionAt Unilever Food Solutions, we are passionate about the people we serve and provide expertise to meet their needs....
-
Strategic Customer Experience Transformation Consultant
hace 4 semanas
Xico, México Didi Global A tiempo completoCompany OverviewDiDi Global Inc. is a leading mobility technology company that offers various app-based services across multiple markets, including Asia-Pacific, Latin America, and Africa.The company provides flexible work opportunities for car owners, drivers, and delivery partners, aiming to solve global transportation, environmental, and employment...
-
Strategic Marketing Manager
hace 4 semanas
Xico, México Novartis A tiempo completo**About the Company:**Novartis is a leading global pharmaceutical company dedicated to discovering, developing, and delivering innovative medicines to patients around the world.**Estimated Salary:** $80,000 - $110,000 per year, depending on experience and qualifications.**Job Description:**We are seeking an experienced Strategic Marketing Manager to join our...
-
Human Experience HR Strategic Director
hace 3 semanas
Xico, México Human Experience A tiempo completoAbout the Company: Human Experience, a pioneering organization in orthopedic solutions, is seeking an experienced HR Strategic Director to drive organizational success through strategic initiatives in talent acquisition, employee engagement, and compliance with labor regulations. This leadership role demands a strategic mindset, exceptional interpersonal...
-
Strategic Delivery Experience Manager
hace 2 semanas
Xico, México Servicios Comerciales Amazon México S. De R.L. De C.V. A tiempo completoEstimated salary range: $120,000 - $180,000 per year.About the RoleWe are seeking a Strategic Delivery Experience Manager to join our team in Cuauhtémoc, MEX. As a key member of our Operations department, you will play a critical role in driving customer satisfaction and delivering exceptional results.Key Responsibilities**Customer Focus:** Develop a deep...
-
Strategic Risk Operations Lead
hace 4 semanas
Xico, México Accertify A tiempo completoLead Fraud Prevention StrategiesAccertify is the leading digital platform assessing risk across the entire customer journey. We help maximize revenues and user experience while minimizing loss and customer friction.As a Strategic Risk Services Team Manager, you will lead, mentor, and drive exceptional performance across a team of Fraud Analysts and Team...
-
Cloud Onboarding Experience Lead
hace 4 días
Xico, México Teradata Group A tiempo completoJob Title:Cloud Onboarding Experience LeadAbout the Company:Teradata is a global leader in cloud analytics and data platforms, empowering customers to make better decisions with trusted AI.Job Summary:We are seeking a seasoned Product Manager to lead the development of our cloud onboarding experience. As a Cloud Onboarding Experience Lead, you will partner...
-
Strategic Technology Executive Lead
hace 4 semanas
Xico, México Citi A tiempo completoAt Citi, we are seeking a highly skilled Strategic Technology Executive Lead to join our team. This role is responsible for defining and executing the overall strategy for the Customer 360 in alignment with business goals.We estimate the salary for this position to be between $180,000 and $250,000 per year, depending on experience and qualifications.Job...
-
Strategic Sourcing Lead
hace 3 días
Xico, México Emma A tiempo completoAbout EmmaWe are a pioneering sleep company that is disrupting the industry with innovative solutions. Our team is passionate about pushing boundaries and transforming lives through exceptional products and services.Job DescriptionWe are seeking a highly skilled Strategic Sourcing Lead to join our dynamic team. As a key member of our procurement function,...
-
Strategic Product Development Lead
hace 4 semanas
Xico, México Amazon A tiempo completoAbout Amazon MexicoAmazon is seeking a highly motivated and analytical individual to lead complex projects that will fuel our growth in Mexico. As a Sr. Product Manager, Strategic Projects, you will identify, design, develop, and implement projects that expand our business.About the RoleThis is an individual contributor role that requires coordinating and...
-
Strategic Customer Experience Leader
hace 1 mes
Xico, México Innovamat A tiempo completoAre you passionate about creating seamless customer experiences in the education sector?We're seeking a seasoned professional to lead our Customer Experience team in the US, driving exceptional logistical and technical support for school districts. This role offers a unique opportunity to shape efficient post-sale processes and deliver outstanding client...
-
Strategic Portfolio Lead
hace 3 días
Xico, México Thomson Reuters A tiempo completoAbout UsThomson Reuters is a leading provider of information and technology solutions for professionals in the fields of law, tax, accounting, and compliance. Our industry-leading products and services enable these professionals to work more efficiently and effectively.SalaryWe offer a competitive salary ranging from $120,000 to $180,000 per year, depending...
-
Strategic Account Lead
hace 1 semana
Xico, México Nielseniq A tiempo completoJob OverviewAs a Strategic Account Lead at NielsenIQ, you will play a crucial role in driving business growth and delivering exceptional client experiences. This exciting opportunity requires a seasoned professional with a strong track record of managing complex relationships and identifying new sales opportunities.About the RoleWe are seeking an experienced...
-
Lead Product Manager
hace 4 semanas
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. - D44 A tiempo completoJob OverviewServicios Comerciales Amazon Mexico S. De R.L. De C.V. - D44 is looking for an experienced Senior Product Manager to lead the launch of new Alexa powered devices and experiences in Mexico and Spanish speaking US.Key ResponsibilitiesOwn the customer experience of the Alexa Spanish experience in Echo and FTV devices.Define user needs and identify...
-
Senior Operations Manager
hace 2 meses
Xico, México Lyft A tiempo completoAt Lyft, we're committed to delivering exceptional customer experiences. To achieve this goal, we're seeking a skilled Senior Operations Manager - Customer Experience to lead our Support Escalations team.This is a challenging role that requires strong leadership skills, operational expertise, and a passion for delivering results. As a Senior Operations...
-
Customer Experience Strategist
hace 3 semanas
Xico, México Unilever A tiempo completoAbout UsUnilever is a global leader in the consumer goods industry, dedicated to creating a better business and a better world. With over 120 years of history, we've been pioneers, innovators, and future-makers, driven by our purpose to make sustainable living commonplace.Job OverviewWe're currently seeking a highly skilled Candidate Experience Manager to...
-
Customer Experience Strategist
hace 4 días
Xico, México Pfizer A tiempo completoJob DescriptionWe are seeking a highly skilled Marketing Lead to develop and execute strategies that drive customer experience excellence for our Primary Care Physician services.Key Responsibilities:Track and analyze customer engagement, query handling, and service improvement initiativesCollaborate with cross-functional teams to enhance customer services...
-
Strategic Leader in Customer Data Platforms
hace 2 días
Xico, México Hsbc A tiempo completoAt Hsbc, we are seeking a Strategic Leader in Customer Data Platforms to drive the development and implementation of our Analytic Data Marts, Customer Communication & CRM capabilities and infrastructure.Job SummaryThe successful candidate will be responsible for developing a clear strategy to deliver the MX WPB and Global Intelligence and Customer...