Guest Experience Representative
hace 2 días
Customer Service Role
At AvantStay, we seek a skilled Guest Experience Agent to support our guests' inquiries and deliver exceptional stays.
Key Responsibilities:
- Support guests from inquiry to post-stay, responding to their messages and resolving issues promptly.
- Collaborate with field operators to maintain high-quality guest experiences.
- Update relevant systems with customer information and property details.
- Provide knowledgeable information about AvantStay properties and policies.
- Build relationships with field operators and local vendors.
Requirements:
- Fluency in English is required; bilingual in Spanish is a plus.
- 1+ year in customer service and/or concierge experience required.
- Strong communication skills and close attention to detail.
- Positive attitude and enthusiasm for delivering excellent customer service.
- Ability to convey business and technical concepts.
- Reliable and able to prioritize tasks to meet deadlines.
Benefits:
- Flexible, fully remote work arrangement.
- Full-time position.
- Competitive pay range: USD $6-10/hour based on experience and location.
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