Guest Experience Representative

hace 2 días


Xico, México Avantstay A tiempo completo

Customer Service Role

At AvantStay, we seek a skilled Guest Experience Agent to support our guests' inquiries and deliver exceptional stays.

Key Responsibilities:

  • Support guests from inquiry to post-stay, responding to their messages and resolving issues promptly.
  • Collaborate with field operators to maintain high-quality guest experiences.
  • Update relevant systems with customer information and property details.
  • Provide knowledgeable information about AvantStay properties and policies.
  • Build relationships with field operators and local vendors.

Requirements:

  • Fluency in English is required; bilingual in Spanish is a plus.
  • 1+ year in customer service and/or concierge experience required.
  • Strong communication skills and close attention to detail.
  • Positive attitude and enthusiasm for delivering excellent customer service.
  • Ability to convey business and technical concepts.
  • Reliable and able to prioritize tasks to meet deadlines.

Benefits:

  • Flexible, fully remote work arrangement.
  • Full-time position.
  • Competitive pay range: USD $6-10/hour based on experience and location.


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