Call Center Team Lead

hace 1 mes


Guadalajara, Jalisco, México Unity Communications A tiempo completo

We are seeking a Call Center Team Lead to join our Mexican team at Unity Communications. This is a full-time position, Monday to Friday, 9 AM to 6 PM GMT.

As a Call Center Team Lead, you will be responsible for designing and implementing lead generation strategies, identifying target audiences, creating effective call scripts, and establishing lead qualification criteria.

You will also be responsible for recruiting, training, and coaching call center agents, motivating your team to meet and exceed lead generation goals, and tracking key metrics such as call volume, conversion rates, lead quality, and agent productivity.

The ideal candidate will have a deep understanding of the sales process and identifying high-quality leads, ability to interpret data, identify trends, and optimize campaigns accordingly.

You should possess proven ability to inspire, manage, and motivate a high-performing team, familiarity with call center software, dialer systems, and CRM platforms, and strong communication techniques to engage potential customers and qualify leads.

Our company offers HMO coverage with two free dependents upon regularization, VL/SL credits upon regularization, friendly and supportive work culture, non-taxable allowances, pay increases, performance bonuses, birthday gifts, and many more.

This role requires a hybrid work setup, and we are looking for someone who can thrive in this environment.

Unity Communications is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity. Our senior management listens to what you are and aren't saying, and our managers and team leads are approachable and genuinely connect with their team members.

We estimate the salary for this position to be around $600-$800 USD per month, depending on experience and qualifications.



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