Software Support Specialist

hace 4 semanas


Guadalajara, Jalisco, México Intugo Call Center A tiempo completo

We are seeking a highly skilled Application Support developer to join our team at Intugo Call Center.

Salary: $18,000.00 per month (Competitive income)
Location: Zapopan, near Plaza del Sol

About the Role

This role prioritizes issue resolution while also making improvements via code changes and normal R&D SLDC processes.

  • Manage tickets, following established processes for ticket prioritization, resolution, and communication.
  • Identify recurring issues, document and streamline common fixes.
  • Potential for code work and fixing bugs in addition to handling customer issues.
  • Collaborate with owning teams to prioritize and/or contribute to corrective code.
Requirements

To succeed in this role, you will need:

  • Problem-solving, analytical, and software debugging skills across various types of software.
  • Good data analysis and SQL skills for issue investigations.
  • Skillful with popular coding languages for code and data investigations, including but not limited to .Net/C#/Aspx, Javascript/HTML, Azure development.
  • Able to demonstrate our values in an ongoing and consistent way.
  • 1+ years of demonstrated relevant experience.
Benefits

We offer a range of benefits, including:

  • Competitive income
  • Law and higher benefits
  • 100% Payroll scheme


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