Digital Operations Specialist

hace 1 mes


Ciudad de México, Ciudad de México Periphery Digital Inc. A tiempo completo
Role Overview:

The Digital Operations Specialist plays a vital role in enhancing operational efficiency within the Accounts department. This position focuses on supporting the Accounts team by leveraging technical skills, communication, and organizational abilities to streamline operations and ensure the success of account-related activities.

Key Responsibilities:
  • Facilitate seamless communication between the Accounts team and the media and digital teams, ensuring cohesive strategies and accurate billing.
  • Keep the Accounts and Project Management teams aligned with project statuses and progress, guaranteeing clear communication and realistic timelines.
  • Collaborate with the Accounts team to gather and finalize client plans, ensuring they are ready for monthly sign-offs, and verify accuracy, align with client objectives, and address last-minute adjustments or confirmations.
Operations and Administration:
  • Utilize G Suite tools for client communications, scheduling, and document management, ensuring efficient external interactions.
  • Manage sensitive client information with discretion, adhering to company protocols and ensuring confidentiality.
  • Work with the Finance department to provide accurate and timely client billing information and update pipeline/revenue forecasts.
  • Leverage ClickUp to manage tasks and projects efficiently, preventing bottlenecks, and supporting the Accounts team in meeting deadlines.
  • Organize meeting agendas for Account Managers, ensuring comprehensive and coherent updates.
  • Provide administrative support to the Accounts lead, assisting with various tasks for smooth day-to-day operations.
Reporting and Analysis:
  • Assist Account Managers in maintaining up-to-date client project statuses, including monitoring changes and collecting client feedback.
  • Collaborate across the Accounts, Media, and Digital teams to compile data and insights for detailed client project reports.
  • Analyze report data to extract actionable insights and communicate complex information effectively to both clients and internal teams.

As a Digital Operations Specialist, you will provide vital support to the Accounts department, focusing on operational tasks, project management, and client service excellence. This position is central to maintaining smooth department operations, enhancing client satisfaction, and contributing to the team's success.



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