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Customer Data Coordinator Americas

hace 2 meses

Santiago de Querétaro, Querétaro de Arteaga, México Grundfos Holding AS A tiempo completo
About the Role

We are seeking a highly skilled Customer Data Coordinator Americas to join our team at Grundfos Holding A/S. As a key member of our organization, you will play a crucial role in supporting the adoption, standardization, and quality of Customer Master Data (CMD) processes and tools.

Key Responsibilities
  • Subject matter expert on CMD ways-of-working and field usage within the Americas region, including local exceptions, forms, downstream process integrations, etc.
  • Support Business Process Owner in documenting local process and field variations
  • Responsible for driving CMD process adoption and understanding within the Americas region, 2nd level escalation for sales and Customer Service Frontline Reps, in terms of CMD process/tool usage
  • Monitoring & Drive CMS data quality as per defined standards
  • Coordinate CMD review mass change exercises
  • Highlight process/tools issues to Business Process Owner
  • Support Business Process Owner and Division COMEX in identifying areas of improvement
  • Support on other support function and Master Data related tasks
Requirements
  • Degree or equivalent level, preferably in a business administration or engineering discipline
  • Intensive knowledge of SAP ERP/CRM/BW
  • Knowledge of CMD processes
  • Deep familiarity with Microsoft Office
  • Very good IT literacy Skills
  • English communication skills - Only resumes in English will be considered
  • Multicultural & Collaborative mindset
  • E-commerce and extranet experience
What We Offer
  • Continuous learning and development opportunities to help discuss and steer your long-term Grundfos career path
  • Inclusive, trusting environment guided by six core values
  • Flexible working hours and up to 3 days' additional paid leave for volunteering of your choice
  • Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
  • Access to the modern Grundfos Academy to pursue further both personal and professional development
  • Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly