Program Manager, CRM Strategy

hace 5 días


Ciudad de México, Ciudad de México Tiktok A tiempo completo

About TikTok

TikTok is a leading destination for short-form mobile video, inspiring creativity and bringing joy to users worldwide. Our mission is to empower imagination and innovation, driving growth and success through our platform.

Why Work with Us

We're a team that values creativity, innovation, and collaboration. Our platform is built to help imaginations thrive, and we're committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Job Summary

We're seeking a highly organized and collaborative Program Manager to join our Monetization Strategy & Operations team. As a key member of our team, you'll work closely with regional stakeholders to drive revenue growth, improve operational efficiency, and develop strategic partnerships.

Responsibilities

  • Research and evaluate business requirements to align with business goals and process improvements
  • Act as the primary point of contact for project-related communication, including status updates, issue resolution, and stakeholder management
  • Monitor and report success metrics, track and analyze performance, and drive adoption of CRM solutions in the region
  • Work with global functions and other regions to drive policy and process standardization via system implementation
  • Build strong, trusting partnerships to mobilize people and influence across a broad range of partners, leaders, and organizations

Requirements

  • Solid experience in Product Marketing or Product Operations, with demonstrated ability to contribute at strategic, operational, and tactical levels
  • Knowledge of CRM (Salesforce, Microsoft Dynamics 365) or consulting experience in a fast-paced technology company
  • Experience managing complex cross-functional teams, with a track record of influencing behavior at various levels in the organization
  • Excellent communication skills and high comfort level with executive presentation
  • Fluency/proficiency in business English, both verbal and written

Preferred Qualifications

  • High attention to detail and strong organizational skills

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