Financial Services Support Specialist

hace 3 horas


Xico, México Quantum A tiempo completo
About the Company

Quantum Financial Technologies revolutionizes small business lending with innovative financial solutions tailored to their unique needs. We are a dedicated lending partner, empowering SMBs to achieve growth objectives by offering diverse and adaptable financial services.

Job Summary

The Financial Services Support Specialist is responsible for delivering exceptional customer experiences through prompt issue resolution, effective communication, and professional assistance. This role involves responding to customer inquiries via various channels (phone, email, chat), handling product or service-related issues, and maintaining a positive and professional attitude.

Key Responsibilities
  • Customer Support & Issue Resolution: Respond to customer inquiries via phone, email, chat, or in person, providing timely and effective solutions to resolve issues. Handle customer complaints, concerns, and inquiries with professionalism, ensuring a positive experience throughout the interaction.
  • Troubleshoot and resolve product or service issues by identifying the root cause and providing appropriate solutions or escalation when necessary.
Requirements

To succeed as a Financial Services Support Specialist at Quantum Financial Technologies, you will need:

  • Education: High school diploma or equivalent required; a bachelor's degree in a related field is a plus but not required.
  • Experience: Minimum of 1-2 years of experience in customer service or a related field, preferably in retail, hospitality, or a service-oriented environment.
  • Skills/Abilities: Strong verbal and written communication skills, excellent problem-solving abilities, and ability to manage multiple customer interactions simultaneously while maintaining high-quality service.
Estimated Salary Range

$40,000 - $60,000 per year, based on location and experience.



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