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Customer Service Manager
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At Schneider Electric Norge As, we are seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of support.
Key Responsibilities:- Develop and execute systems or procedures to accurately and expeditiously handle all customer complaints, order entry, expediting, order processing.
- Manage marketing and demand forecast to determine optimum inventory stocking levels, determine causes that affect service levels.
- Responsible for determining production scheduling in the manufacturing facilities.
- Ensure prompt, thorough handling of all customer inquiries, claims and complaints, chargebacks, repairs and/or returned material.
- Provide satisfactory solutions to customers related to Lead Times (LT) and Delivery Dates (DD).
- Minimum of 6 Years of experience in customer service, schedule production, materials, supply chain.
- Advanced English Level
- Experience on SAP system
- Knowledge of shipping and logistics
We offer a dynamic and challenging work environment, with opportunities for growth and development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
