EDI Platform Administrator
hace 1 semana
The EDI Platform Administrator plays a crucial role in establishing and maintaining seamless B2B integration between company applications and third-party systems. This position requires a Subject Matter Expert (SME) who can understand, debug, and resolve issues in production or UAT environments, escalating to Product Engineering as necessary.
Key Responsibilities:
- Support and Escalation: Monitor customer- and stakeholder-reported problems and questions, prioritizing and assisting with critical customer issues. Document resolutions and create knowledge base articles for internal and external customers.
- Backlog Management: Regularly review ticket backlog to ensure proper prioritization against customer needs.
- Customer Focus: Promote customer emphasis and advocate for sustainable solutions that preserve the integrity of company products.
- Collaboration: Work with various teams to achieve shared goals and objectives, fostering a cooperative environment and maintaining open communication with stakeholders.
Requirements:
Key Knowledge, Skills & Abilities:
- EDI X12 / XML: Familiarity with EDI X12 and EDIFACT business document formats, understanding XML-based standards, and knowledge of modern software message transport formats.
- SQL: Knowledge of SQL constructs, able to read and write simple queries.
- Operating Systems: Familiarity with navigating various systems, including Unix/Linux and Windows.
- Middleware: Knowledge of middleware systems and their use in automating business processes and linking systems in B2B integration.
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