Pricing Strategy and Analytics Lead

hace 24 horas


Ciudad de México, Ciudad de México Zendesk A tiempo completo
About Zendesk

Zendesk is a leading provider of customer service and engagement software, empowering businesses to deliver exceptional experiences.

Job Summary

We are seeking a highly skilled Pricing Strategy and Analytics Lead to join our Pricing and Packaging Team in Mexico City. This role will play a key part in shaping Zendesk's monetization strategy, driving analytic efforts to set pricing for new products and feature sets.

Key Responsibilities
  • Analyze pricing data, customer segments, and user behaviors to identify pricing opportunities, best practices, and areas for improvement.
  • Translate analyses into actionable insights to inform pricing decisions and prioritize business objectives.
  • Design pricing experiments with stakeholders to evaluate the effectiveness of different pricing strategies and analyze test results to identify successful approaches.
  • Collaborate with Financial Planning & Analysis on pricing models that incorporate factors such as product features, customer lifetime value, market demand, and competitive landscape.
  • Monitor and analyze competitors' pricing structures, packaging, and positioning within the market.
  • Prepare regular reports and dashboards to provide visibility into key pricing metrics, trends, and performance indicators.
Requirements
  • Bachelor's degree in a quantitative and/or business field (e.g., business analytics, economics, applied mathematics, statistics).
  • 1-2 years of experience in strategy consulting, data analytics, business intelligence, or a related field.
  • Experience with SaaS subscription billing models.
  • Strong knowledge of SQL (experience with Google BigQuery or Snowflake a plus).
  • Exceptional structured problem-solving, visualization, and presentation skills.
  • Ability to synthesize large data sets and apply analytic frameworks for insights to support business decisions.
What We Offer
  • A competitive salary of $120,000 per year.
  • A dynamic and inclusive work environment with a focus on collaboration and growth.
  • The opportunity to work on high-impact projects and drive business outcomes.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Please note that this role requires physical presence in Mexico City and working from home may not be an option. We believe in offering our people a fulfilling and inclusive experience, and we are committed to creating a workplace that is respectful, safe, and free from discrimination.


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