Business Development Coordinator

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México Arcelormittal A tiempo completo

About Us

Arcelormittal is a leading steel manufacturing company that requires dedicated professionals to support our sales team in the U.S. and Canada.

Job Description

We are seeking a highly organized Customer Service Representative to analyze purchase orders, communicate with mill contacts, and ensure overall customer satisfaction.

The ideal candidate will have strong analytical skills, excellent communication abilities, and experience working with SAP or ERP systems.

Key Responsibilities

  • Analyze purchase orders from customers for entry into SAP
  • Communicate with mill contacts by responding to requests and ensuring overall customer satisfaction
  • Work closely with the technical rep to ensure technical specs of orders are entered accurately with the producing mill
  • Responsible for inquiry creation for new items as instructed by the technical rep
  • Follow orders through to delivery at U.S. and/or Canadian ports for customer pick-up of ordered material
  • Send regular status updates and order confirmations to customers
  • Follow and track production delays and make sure customer priorities are considered, and corrective actions are implemented
  • Coordinate shipping with the logistics team, the mills, and at Antwerp to ensure timely delivery and customer satisfaction
  • Gather and forward proper shipping documentation to the logistics team for vessel entries within the U.S. and Canada
  • Responsible for ensuring that customers receive invoices for shipments no more than 5 days after vessel arrives
  • When applicable (for indexed contracts), update order prices prior to shipment in agreement with Sales Manager instructions
  • Enter and complete technical and commercial claims as instructed by management and the technical rep
  • Support the technical rep, CSR Manager and the Sales Manager with the S232 exclusion program

Requirements

  • Bachelor's degree
  • Minimum 3+ years customer service experience preferred
  • SAP or ERP system experience
  • Steel industry experience a plus
  • Proficient in Microsoft Office software, especially Excel
  • Strong ability to multitask and meet deadlines while still servicing the customers effectively
  • Ability to work independently
  • Good written and verbal communication skills

Estimated Salary: $60,000 - $80,000 per year

Benefits: Competitive salary, comprehensive health insurance, retirement plan, and opportunities for career growth.



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