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Network Operations Center Engineer
hace 2 meses
About the Role
We are seeking a highly skilled Network Operations Center Engineer to join our team at Teva Pharmaceuticals. As a key member of our 24/7 operations team, you will be responsible for managing network operations, troubleshooting, and resolving complex issues to ensure maximum availability and resilience of network services.
Key Responsibilities
- Manage the overall health and performance of the network infrastructure.
- Investigate and resolve complex network issues.
- Implement changes to the network infrastructure as per business requirements.
- Monitor network health using various tools, software, and systems.
- Collaborate with stakeholders to perform network-related tasks and upgrades.
- Document network operations processes and procedures.
- Participate in on-call rotations to ensure maximum availability of network services.
- Act as the first point of contact for Major incident issues.
- Troubleshoot reported relevant issues and escalate critical issues to higher tiers.
- Record and track all support requests and resolutions in the ticketing system.
- Maintain appropriate documentation, procedures, and operational methods.
- Ensure timely communication of network status with clients and internal teams.
Requirements
- Bachelor's degree in information technology, Computer Science, or related field.
- Relevant Courses and Certifications (CCNA, MSCA, ITIL).
- Strong Knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, Firewalls).
- Experience with Network Monitoring tools and software.
- 2+ Years of Enterprise Service Desk/Helpdesk or equivalent experience.
- +5 Years of NOC Experience with Monitoring tools such as HP, OBM/BMS & SolarWinds or equivalent.
- Strong Analytical and problem-solving skills.
- Excellent communication skills, both verbal and written.
About Teva Pharmaceuticals
Teva Pharmaceuticals is a leading manufacturer of generic medicines and a proud producer of many of the products on the World Health Organization's Essential Medicines List. We are committed to making good health more affordable and accessible to millions around the world.
