Client Success Manager

hace 3 semanas


Monterrey, Nuevo León, México Boldrimpact A tiempo completo

Boldr Boldr is a global B-Corp dedicated to delivering exceptional client experiences and creating dignified work opportunities in communities worldwide. We're a diverse team united by our values, employing over 1,000 members across five countries with ambitious plans to reach 5,000 employees by 2027.

**Meaningful Connections Start with Authenticity**
We thrive by being authentic, curious, dynamic, and ambitious, combining empathy with operational excellence in our partnerships. Our sales team serves as trusted advisors for prospects, working closely through the buying process from initial evaluation to close, and ensuring seamless onboarding of our teams.

**What is Your Role?**
As an Account Executive on our sales team, you will be responsible for providing an excellent client experience, building rapport with stakeholders, and positioning the value of our service through consultations. You'll have the opportunity to impact businesses daily, effectively managing pipelines, driving revenue growth, and fostering strong relationships with clients.

**Why Do We Want You?**
We seek impact-driven individuals passionate about helping us grow and achieve our purpose. Our ideal candidate shares our core values: Curious, Dynamic, and Authentic, giving their best effort in every task, sharing talents, and championing our values.

**Key Responsibilities:**
- Provide top-notch client service with a positive attitude
- Spend most time positioning the value of our service with stakeholders via email and video calls
- Effectively manage pipelines to drive consistent revenue growth and strong ROI for our customers
- Become an expert in assessing prospect use cases and customizing presentations based on company size, industry, and desired experience
- Proactively report learnings and valuable feedback to improve our offerings and prioritize projects
- Maintain deep knowledge of evolving offerings and understand nuances of how it can support prospects
- Hit sales metrics of success, provide timely forecasts, and offer clear visibility into revenue performance
- Show strong interest in learning new ideas, processes, and requirements, sharing them within the organization

**Ideal Candidate Qualifications:**
- Curious and authentic individual who embodies our values
- Analytical thinker with attention to detail
- Excellent relationship builder with internal and external stakeholders
- Top performer in inside/mid-market sales with 2+ years of experience closing net new logos
- Self-motivated, driven, and excited to win in sales while helping clients achieve their goals
- Highly organized, able to manage multiple responsibilities, and track sales activity and reports in CRM software (HubSpot preferred)
- Willing to wear multiple hats in sales, support, customer success during onboarding, and mobilizing teammates for support

**Benefits:**
- Law Benefits
- Private Health Insurance
- Paid Time Off
- Training
- Life insurance
- Mental Health Support
- Learning and Development Programs

Estimated Salary Range: $80,000 - $120,000 per year, depending on location and experience.



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