Customer Success Manager
hace 1 mes
About Wiser Solutions
We are a fast-growing global commerce execution leader, dedicated to making a meaningful impact on our success. If you are driven by your concern for others, analytical by nature, and want an opportunity to grow with a company in an environment with smart down-to-earth people, we're the right place for you.
Job Summary:
We are seeking a highly skilled Software Customer Success Manager in Mexico to join our Go-To-Market business team at Wiser Solutions. This role has a broad range of responsibilities that will grow as you do. Your main responsibilities will include:
- Scoping, communicating, and project managing customer deliverables
- Serving as the primary contact for on-boarding, training, and day to day needs for your customer group (separate support and engagement management teams exist as well for additional customer coverage)
- Being an advocate for all assigned customers by understanding their business and leveraging Wiser's solutions to help them grow
- Capturing, documenting, quantifying, and communicating customer feedback and risk to the Sales, Marketing, Product, Operations and Leadership teams
- Assisting in the creation of communal resources and innovating efficient processes to surprise and delight our customers while aiding internal teams
- Analyzing customer behavior inside & outside of our solutions in order to take action to improve customer engagement & retention
- Leading frequent customer meetings & quarterly business reviews bolstered by proactively sourced data driven analysis
- Working with customers and internal sales teams to grow (upsell and cross-sell) accounts, negotiating customer contracts and renewals, and collaborating with management to create corresponding amendments & statements of work
- Proactively reaching out to customers to identify risk and assess gaps in value realization to therefore take mitigating action with the support of appropriate internal teams
Requirements:
To be successful in this role, you'll need:
- Advanced English language skills
- 2-4 years of experience in customer success management or similar roles
- Strong analytical mindset and ability to think 'outside the box'
- Technical aptitude and intermediate or higher experience with Microsoft Excel, PowerPoint and Salesforce CRM
- Strong customer orientation and sense of empathy
- Ability to communicate clearly and effectively
- Business acumen and strategic thinking
- Strong follow through, organizational abilities, and time management skills
- Demonstrated ability to manage multiple large responsibilities simultaneously
- A can-do, positive and team-oriented attitude
What We Offer:
In exchange for your hard work and dedication, we offer:
- A base salary of $45,000 per year, plus attractive commissions
- The opportunity to work remotely
- The benefits of Mexican law
- Health and Life insurance
EEO Statement:
We are an Equal Opportunity Employer and prohibit Discrimination, Harassment, and Retaliation of any kind. We are committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation.
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