Customer Success Manager

hace 1 mes


Monterrey, Nuevo León, México Wiser Solutions A tiempo completo

About Wiser Solutions

We are a fast-growing global commerce execution leader, dedicated to making a meaningful impact on our success. If you are driven by your concern for others, analytical by nature, and want an opportunity to grow with a company in an environment with smart down-to-earth people, we're the right place for you.

Job Summary:

We are seeking a highly skilled Software Customer Success Manager in Mexico to join our Go-To-Market business team at Wiser Solutions. This role has a broad range of responsibilities that will grow as you do. Your main responsibilities will include:

  • Scoping, communicating, and project managing customer deliverables
  • Serving as the primary contact for on-boarding, training, and day to day needs for your customer group (separate support and engagement management teams exist as well for additional customer coverage)
  • Being an advocate for all assigned customers by understanding their business and leveraging Wiser's solutions to help them grow
  • Capturing, documenting, quantifying, and communicating customer feedback and risk to the Sales, Marketing, Product, Operations and Leadership teams
  • Assisting in the creation of communal resources and innovating efficient processes to surprise and delight our customers while aiding internal teams
  • Analyzing customer behavior inside & outside of our solutions in order to take action to improve customer engagement & retention
  • Leading frequent customer meetings & quarterly business reviews bolstered by proactively sourced data driven analysis
  • Working with customers and internal sales teams to grow (upsell and cross-sell) accounts, negotiating customer contracts and renewals, and collaborating with management to create corresponding amendments & statements of work
  • Proactively reaching out to customers to identify risk and assess gaps in value realization to therefore take mitigating action with the support of appropriate internal teams

Requirements:

To be successful in this role, you'll need:

  • Advanced English language skills
  • 2-4 years of experience in customer success management or similar roles
  • Strong analytical mindset and ability to think 'outside the box'
  • Technical aptitude and intermediate or higher experience with Microsoft Excel, PowerPoint and Salesforce CRM
  • Strong customer orientation and sense of empathy
  • Ability to communicate clearly and effectively
  • Business acumen and strategic thinking
  • Strong follow through, organizational abilities, and time management skills
  • Demonstrated ability to manage multiple large responsibilities simultaneously
  • A can-do, positive and team-oriented attitude

What We Offer:

In exchange for your hard work and dedication, we offer:

  • A base salary of $45,000 per year, plus attractive commissions
  • The opportunity to work remotely
  • The benefits of Mexican law
  • Health and Life insurance

EEO Statement:

We are an Equal Opportunity Employer and prohibit Discrimination, Harassment, and Retaliation of any kind. We are committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation.



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