Claims Specialist Junior Professional
hace 6 días
As a Claims Specialist at Global Payments, you'll play a crucial role in delivering exceptional customer experiences. Our team is passionate about innovation and technology, making it possible for millions of people to move money between buyers and sellers.
**Job Summary:**
We're looking for a talented individual to provide accurate and timely technical information, advice, and assistance regarding our products and services. You'll respond to inquiries from clients, assess their needs, and suggest or promote solutions that may include alternative products or services.
**Key Responsibilities:**
- Continues education of the industry, system, module, and product, using that information to inform clients.
- Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines.
- Participates in calls with technical, account management, vendors, and/or clients when necessary, and updates issue tracking systems while keeping clients informed.
- Begins to analyze and evaluate client-initiated changes, including options maintenance requests, through client consultation about best practices and internal research.
- Builds client relationships through accurate and timely communication, establishing credibility through knowledge of systems and product functionality.
**Requirements:
- Bachelor's Degree in relevant field (typically 2-4 years of experience).
- Developing professional expertise, applying company policies and procedures to resolve a variety of issues.
- Ability to solve problems using experience and good judgment, effective written and oral communication skills.
**What We Offer:**
A competitive salary range of $65,000 - $85,000 per year, depending on qualifications and location, along with opportunities for growth and development within a dynamic team.
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