Automotive Claims Representative Bilingual
hace 4 semanas
We are seeking an experienced Automotive Claims Representative to join our team at Forma RH International in Mexico City.
As a Pre-Approval Technical Service Representative, you will handle inbound contacts from Ford and Lincoln dealers, independent auto repair facilities, and customers to provide information and pre-approval for auto repairs in support of Ford Motor Company's extended service contract.
Main Responsibilities:
- Receive inbound contacts (calls and network) from F/L dealers, competitive brand dealers, or independent repair shops regarding extended service contract coverage and provide claims adjudication based on contract terms and contact handling processes.
- Use technology and writing skills to listen to callers' requests and provide appropriate levels of authorization in a professional and efficient manner.
- Verify that the cause of the failure is covered by the service contract by using probing questions.
- Identify when a requested repair is covered by another warranty, service contract, inadequate prior repair, or pre-existing condition.
- Communicate professional and grammatically correct verbal responses to customer concerns and queries.
Requirements:
- High school diploma or equivalent.
- A minimum of 2-3 years of customer service experience.
- Basic automotive technical skills are required.
- Minimum 1 year of recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training (preferred).
Salary: $60,000-$80,000 per annum, depending on experience.
This is a full-time position with a competitive salary and benefits package. If you have excellent communication and problem-solving skills, and are passionate about delivering exceptional customer service, we would love to hear from you
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