Operations Support Specialist

hace 2 días

Xico, México Citibank A tiempo completo

**Job Summary**

The Operations Support Specialist is an entry-level position responsible for providing day-to-day operations support services to Citibank. This role involves maintaining records and documentation, storing and retrieving records, and performing account maintenance tasks. The Operations Support Specialist will also serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients.

**Key Responsibilities**

  • Perform business analysis and documentation of current and future state of client reports and advisories.
  • Provide regular status updates for all project participants and create presentations for steering committee updates.
  • Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
  • Serve as primary liaison between key business stakeholders and technology, recommending business priorities and advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
  • Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements.
  • Create, manage, and maintain project plans and act as project manager for all follow-ups across various departments.
  • Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables, such as legal statements, performance reporting, advisories, letters, notices.

**Qualifications**

  • Previous relevant experience preferred.
  • Proficient in Microsoft Office.
  • General knowledge of client reporting across the industry and our competitors.
  • Working knowledge of SQL environments and database queries.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.
  • Consistently demonstrates clear and concise written and verbal communication skills.

**Education**

Bachelor's degree/University degree or equivalent experience.

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