Digital Growth Strategist

hace 3 semanas

Ciudad de México, Ciudad de México Sagan A tiempo completo

**Unlock Your Potential as a Digital Growth Strategist**

Sagan, an exclusive membership community for top executives, founders, and CEOs, is seeking a highly motivated SEO Client Success Manager to join our team. This role involves serving as the primary point of contact for clients, ensuring their needs are met, and optimizing their SEO performance.

**Key Responsibilities:**

  • Client Relations and Support:
  • Manage client expectations and address their SEO-related queries and concerns.
  • Educate clients on SEO best practices and performance metrics.
  • Communicate regularly with clients to ensure their needs are met and to provide updates on ongoing projects.

**SEO Management:**

  • Perform on-page and off-page SEO activities to optimize client websites.
  • Manage and optimize Google Business Profiles for clients.
  • Monitor and analyze client performance metrics, focusing on increasing client retention and satisfaction.
  • Identify opportunities for upselling and downselling services to optimize client outcomes.

**Project Coordination:**

  • Route client requests to the fulfillment team, ensuring timely and accurate completion.
  • Ensure all work completed is promptly communicated to clients, including changes to Google Business Profiles, page completions, link acquisitions, and citations.
  • Maintain accurate records in CRM (monday.com) and ensure effective task management.

**Quality Assurance:**

  • Perform quality checks on client deliverables to ensure accuracy and completeness.
  • Collect and utilize client feedback to continuously improve service offerings and client satisfaction.

**Required Skills and Qualifications:**

  • Proven experience in SEO, including on-page and off-page optimization techniques.
  • Familiarity with managing Google Business Profiles.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize client needs effectively.
  • Proficiency in using CRM software (e.g., monday.com) and communication tools (e.g., Slack).
  • Strong analytical skills for monitoring client performance and identifying areas for improvement.
  • Empathy and emotional intelligence to understand client needs and build strong relationships.

**Salary Range:** Up to $2,500 USD per month. **Work Schedule:** Monday - Friday, 9:00 AM to 5:00 PM (CST). **Location:** Remote (CST Time zone).

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