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IT Service Delivery Specialist

hace 2 meses

Guadalajara, Jalisco, México Ntt Data, Inc. A tiempo completo

Job Summary: We are seeking a highly skilled IT Service Delivery Specialist to join our team at NTT DATA Services. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Provide Level 1 and Level 2 technical support for digital key systems and connected rooms, utilizing ServiceNow and other tools.
  • Participate in on-call rotations, providing real-time support during daytime, evening, and weekend hours.
  • Collaborate with hotels and other stakeholders to resolve issues and maintain service level agreements.
  • Manage recurring incidents and problems, escalating complex issues to senior team members as needed.
  • Work closely with cross-functional teams to provide research assistance and ensure seamless issue resolution.

Requirements:

  • Strong technical skills and knowledge of IT service management principles.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work independently and as part of a team, with a focus on customer satisfaction and issue resolution.
  • Experience with ServiceNow and other IT service management tools.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.