Technical Support Specialist

hace 4 semanas


Guadalajara, Jalisco, México Diligent A tiempo completo

About Diligent

Diligent is the global leader in modern governance, providing innovative software solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability.

Role Overview

As a Technical Support Specialist, you will be a trusted partner to our clients, providing exceptional support and expertise in our GRC software solutions. You will work closely with our customers to understand their needs and deliver tailored solutions to meet their goals.

Responsibilities

  • Provide technical support to customers through various communication channels, including email, phone, and chat.
  • Collaborate with cross-functional teams to evaluate complex customer problems and develop effective solutions.
  • Analyze customer feedback and suggestions to identify areas for product improvement.
  • Document support activities, customer issues, and resolutions for future reference.
  • Meet and exceed core performance targets, as outlined by the management team.

Requirements

  • 0-3 years of experience in phone-based software application or technical support.
  • Strong problem-solving skills and technical aptitude.
  • Excellent communication and customer handling skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • A global community of passionate and talented individuals working together to drive positive change.


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