Customer Service Lead

hace 4 semanas

Xico, México Acuity Brands A tiempo completo

About the Role

We're seeking a highly skilled and detail-oriented professional to join our team as a Customer Care Lead Specialist at Acuity Brands. As a key member of our organization, you will play a critical role in supporting orders from all channels by providing exceptional internal processing and backlog management support.

Key Responsibilities

  • Represent the customer perspective in the manufacturing environment, proactively asking questions and expressing needs on behalf of the customer.
  • Make decisions on behalf of the customer and teach others to do the same.
  • Facilitate the approval of complex, project-level business opportunity requests prior to order entry.
  • Seek problem solutions that ensure orders are won.
  • Facilitate the approval of complex, project-level customer pull-in requests for open orders.
  • Lead customer support and manufacturing operations to establish, communicate, and execute the path to meeting the customer's needs.
  • Proactively seek, suggest, and coordinate alternatives with manufacturing operations and consulting product teams as required.
  • Take proactive ownership at the production level for commitments.
  • Review and ensure system visibility of all team commitments both internally and externally.
  • Ensure the team is proactively communicating with support partners when commitments will be missed.
  • Serve as the first point of escalation for internal partners.
  • Communicate team needs and potential solutions to leadership.
  • Teach, mentor, and support others in their journey to effectively achieving the above.

Requirements

  • 1 to 3 years of experience in customer service/supply chain.
  • Bachelor's Degree or equivalent.

About Us

Acuity Brands is a market-leading industrial technology company that designs, manufactures, and brings to market products and services that make a valuable difference in people's lives. We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.

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