Customer Service Team Lead

hace 4 semanas

Xico, México Amex A tiempo completo
{"Responsibilities": "Motivate, Collaborate and Inspire
  • Deliver tailored, inspirational and effective coaching to Customer Care Professionals
  • Hold regular sessions to observe individual performance and provide honest and actionable feedback through one-on-one sessions
", "Job Description": "About the Role

At American Express, we're committed to delivering exceptional customer experiences. As a Team Leader, you'll play a critical role in driving business results and inspiring your team to excel.

As a coach and mentor, you'll work closely with our Customer Care Professionals to develop their skills and knowledge, ensuring they have the tools and support needed to deliver outstanding service.

You'll be responsible for monitoring customer interactions, identifying areas for improvement, and implementing strategies to drive business growth.

", "Key Qualifications": "What We're Looking For
  • A passion for delivering extraordinary service and demonstrated leadership ability to inspire your team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
  • Able to work in a fast-paced environment, with a high level of flexibility and adaptability
", "Company Overview": "About American Express

We're a global leader in the payments industry, with a rich history of innovation and customer-centricity.

Our team of over 60,000 colleagues is dedicated to delivering exceptional experiences for our customers, and we're committed to creating a diverse and inclusive workplace culture.

", "Additional Information": "What You'll Need to Know

This role operates in a 24/7 environment, including working in shifts and on weekends.

On-going flexibility is required.

", "Contact Information": "

Please note that we do not accept applications via email or phone. All applications must be submitted through our website.

", "Disclaimer": "

Amex is an equal opportunities employer and welcomes applications from diverse candidates.

", "Language": "en-US"}

  • Customer Service Team Lead

    hace 4 semanas

    Xico, México Hyperwallet A tiempo completo

    Job Summary: We are seeking a highly skilled Customer Service Team Lead to join our team at Hyperwallet. As a key member of our customer service team, you will be responsible for leading and managing a team of customer service agents to ensure exceptional customer experiences.Key Responsibilities:Lead and manage a team of customer service agents to ensure...

  • Customer Service Team Lead

    hace 4 semanas

    Xico, México Gates Corporation A tiempo completo

    Job Summary:We are seeking a highly skilled Customer Service Supervisor to join our team at Gates Corporation. As a key member of our customer-facing team, you will be responsible for supervising customer service, pricing, and product creation staff in our office to ensure that customers receive exceptional service and support.Key Responsibilities:Supervise...

  • Customer Support Team Lead

    hace 4 semanas

    Xico, México Samsara A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced supervisor to lead our Level 1 Customer Support team. As a key member of our support operations, you will be responsible for coaching and mentoring your team members, handling customer escalations, and overseeing the team's productivity.This is an exciting opportunity to join a dynamic and growing...

  • Service Delivery Team Lead

    hace 4 semanas

    Xico, México Ttec A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Service Delivery Team Lead to join our team at TTEC. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that they have the necessary tools and resources to deliver exceptional customer experiences.Key...

  • Team Lead, Service Delivery

    hace 4 semanas

    Xico, México Ttec A tiempo completo

    Job SummaryWe are seeking a highly motivated and experienced Team Lead, Service Delivery to join our team at TTEC. As a Bilingual Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they meet both TTEC and client metric performance goals.Key ResponsibilitiesCoach associates to ensure the achievement of...

  • Service Delivery Team Lead

    hace 4 semanas

    Xico, México Teletech Holdings, Inc. A tiempo completo

    Job Summary: We are seeking a highly motivated and experienced Service Delivery Team Lead to join our team at Teletech Holdings, Inc. As a Bilingual Team Lead, you will be responsible for leading a team of associates in delivering exceptional customer experiences.Key Responsibilities:Coach and Develop Associates: Provide guidance and coaching to associates...

  • Customer Service Lead

    hace 4 semanas

    Xico, México Acuity Brands A tiempo completo

    About the RoleWe're seeking a highly skilled and detail-oriented professional to join our team as a Customer Care Lead Specialist at Acuity Brands. As a key member of our organization, you will play a critical role in supporting orders from all channels by providing exceptional internal processing and backlog management support.Key ResponsibilitiesRepresent...

  • Customer Experience Team Lead

    hace 4 semanas

    Xico, México Maersk A tiempo completo

    **Job Summary**Maersk is seeking a highly skilled and experienced Customer Experience Team Lead - 4PL to join our team. As a key member of our organization, you will be responsible for driving customer experience strategy and outcomes, driving adoption of digital solutions, and executing cost-saving plans.**Key Responsibilities**Drive customer experience...

  • Sales Team Lead

    hace 4 semanas

    Xico, México Mondelez International A tiempo completo

    About This RoleWe are seeking a highly motivated and experienced Sales Team Lead to join our team at Mondelez International. As a Sales Team Lead, you will be responsible for leading a team of field sales representatives to achieve sales targets and deliver exceptional customer service.Key ResponsibilitiesDevelop and implement sales strategies to drive...

  • Sales Team Lead

    hace 4 semanas

    Xico, México Mondelez International A tiempo completo

    About This RoleWe are seeking a highly motivated and experienced Sales Team Lead to join our team at Mondelez International. As a Sales Team Lead, you will be responsible for leading a team of field sales representatives to achieve sales targets and deliver exceptional customer service.Key ResponsibilitiesDevelop and implement sales strategies to drive...

  • Country Service Operations Manager

    hace 4 semanas

    Xico, México Ikea A tiempo completo

    Accountable for Leading and Developing the IKEA Service TeamAs a Country Service Operations Manager, you will be responsible for leading and developing a high-performing IKEA service team in an inspiring and motivating working environment. Your primary goal will be to secure a high-performing organization that delivers exceptional customer experiences.Key...

  • Sales Team Lead

    hace 4 semanas

    Xico, México Zendesk A tiempo completo

    {"h1": "Lead Sales Team at Zendesk", "p": "As a Manager of the Tactical Transaction Team at Zendesk, you will lead a team of motivated sales executives who handle high-velocity customer interactions while delivering exceptional customer experiences. Your role will be pivotal in steering the team's efforts to articulate the value of Zendesk to an informed...

  • Customer Service Supervisor

    hace 4 semanas

    Xico, México Wyndham Destinations A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Wyndham Destinations. As a key member of our Contact Center, you will be responsible for leading a team of customer service representatives and ensuring that our guests receive exceptional service.Key Responsibilities:Lead a team of customer service...

  • Customer Service Manager

    hace 4 semanas

    Xico, México Avantor A tiempo completo

    About the RoleAvantor is seeking a dedicated Customer Service Lead to join our team. This position is located onsite in Mexico City near The World Trade Center.Key Responsibilities:Supervise a team of customer support specialists to ensure exceptional customer service and support.Resolve complex customer issues and complaints in a professional...

  • Customer Service Supervisor Energy Efficiency

    hace 4 semanas

    Xico, México Concord Servicing A tiempo completo

    Customer Service Supervisor Energy EfficiencyWe are seeking a highly skilled Customer Service Supervisor to lead our energy efficiency teams. This role will be responsible for supervising the contact center team in successfully delivering exceptional customer service and ensuring the team meets its performance targets.Key Responsibilities:Lead and supervise...

  • Onboarding Team Lead

    hace 4 semanas

    Xico, México Parrot Software A tiempo completo

    About the RoleWe are seeking a highly skilled Onboarding Manager to join our team at Parrot Software. As a key member of our organization, you will be responsible for leading and managing the Onboarding team to ensure the successful onboarding of new customers.Key ResponsibilitiesLead and motivate the Onboarding team to achieve goals and deliver excellent...

  • Customer Service Supervisor

    hace 4 semanas

    Xico, México Johnson & Johnson A tiempo completo

    Customer Service Supervisor OpportunityJohnson & Johnson is seeking a highly skilled Customer Service Supervisor to join our team in Mexico City, Mexico. This role is a key part of our Order to Cash process, responsible for ensuring seamless execution and continuous improvement.Main Responsibilities:Develop and implement a robust Governance Model to drive...

  • Customer Service Manager

    hace 1 mes

    Xico, México Regus A tiempo completo

    **About the Role**We are seeking a highly skilled and experienced Customer Service Manager to join our team at Regus. As a Customer Service Manager, you will be responsible for ensuring the smooth operation of our center, providing exceptional customer service, and leading a team of Community Associates.**Key Responsibilities**• Manage the day-to-day...

  • Technical Support Team Lead

    hace 4 semanas

    Xico, México Mastercard A tiempo completo

    Job SummaryThe Technical Support Team Lead plays a crucial role in ensuring the delivery of exceptional customer service to Mastercard's clients. This position is responsible for leading a team of technical support specialists and ensuring that customer inquiries are resolved efficiently and effectively.Key ResponsibilitiesLead a team of technical support...

  • Customer Success Team Lead

    hace 4 semanas

    Xico, México Metamap A tiempo completo

    We're living at the dawn of a borderless world, but most people still don't have the tools needed to engage in critical high-trust services, including everything from access to financial services, to sharing assets in peer-to-peer marketplaces, and even managing talent. At MetaMap, our work is centered on addressing this gap by building an identity data...