Customer Service Supervisor Energy Efficiency

hace 4 semanas


Xico, México Concord Servicing A tiempo completo
Customer Service Supervisor Energy Efficiency

We are seeking a highly skilled Customer Service Supervisor to lead our energy efficiency teams. This role will be responsible for supervising the contact center team in successfully delivering exceptional customer service and ensuring the team meets its performance targets.

Key Responsibilities:
  • Lead and supervise the contact center team to achieve high levels of customer satisfaction and service quality.
  • Develop and implement effective strategies to improve customer service and reduce complaints.
  • Collaborate with other teams to ensure seamless communication and coordination.
  • Monitor and analyze team performance, identifying areas for improvement and implementing changes as needed.
Requirements:
  • Proven experience in customer service supervision or management.
  • Excellent leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.

Concord Servicing is a leading provider of energy efficiency solutions. We are committed to delivering exceptional customer service and making a positive impact on the environment. If you are a motivated and results-driven individual who is passionate about customer service, we encourage you to apply for this exciting opportunity.


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