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Customer Service Representative II
hace 1 mes
About Mitsubishi Electric Automation, Inc.
Mitsubishi Electric Automation, Inc. (MEAU) is a leading provider of automation solutions and products. We are seeking an experienced Customer Service Representative II to join our team in providing exceptional customer service and support.
Job Summary
The Customer Service Representative II will be responsible for all aspects of order fulfillment from order entry to billing, as well as providing support to customers, regional sales personnel, and field service technicians. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Handle customer inquiries and provide timely, professional responses via phone, email, or chat.
- Create and process customer returns and exchanges.
- Process customer orders on a daily basis, ensuring accurate and efficient processing.
- Monitor order status and expedite delivery as required.
- Maintain accurate records and files related to customer transactions.
- Assist special projects and initiatives as needed.
Requirements
To be successful in this role, you should have:
- A degree in Business Administration or equivalent work experience.
- 2-5 years' experience in a customer-facing role, preferably in a sales or customer service environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
- Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
- Proficiency in database and order entry systems, such as SAP.
- Strong problem-solving skills and attention to detail.
- Intermediate bilingual skills in English/Spanish.
Preferred Qualifications
- Knowledge of Salesforce and other CRM systems.
- Proficiency in Excel and other Microsoft Office applications.
Compensation
The estimated annual salary for this position is $55,000 - $65,000, depending on experience and qualifications.
