Customer Service Representative

hace 10 horas

Ciudad de México, Ciudad de México American Express A tiempo completo

Be Part of a Global Community

At American Express, you'll join a diverse community of colleagues committed to backing our customers, communities, and each other. With a strong focus on customer experience, you'll have the opportunity to create a unique and meaningful career journey with benefits, programs, and flexibility that support your personal and professional growth.

Lead the Way with Exceptional Colleagues

As a brand built on providing the best customer experience, having exceptional colleagues is paramount. You'll be the face of the company, creating positive interactions with customers every day, from curating unique experiences to helping with everyday needs. With industry-leading training and ongoing coaching, you'll continually set the standard for world-class, customer-first service.

Make an Impact in this Role

An Account Protection Specialist will focus on detecting, preventing, and stopping possible losses for our organization through account analysis and charge validations. You'll be responsible for proving or declining charges requested by establishments or colleagues assisting our customers while traveling or in an emergency situation, through detailed analysis to prevent possible fraud.

Qualifications

  • Fully bilingual (Advanced English) and adaptability in different communication styles
  • Regulation and policy knowledge, understanding, and compliance
  • Digital dexterity: Navigate between screens, system knowledge, Outlook, Office, etc.
  • High analysis capacity and risk evaluation
  • Adaptability and flexibility to work in dynamic environments
  • Highly committed
  • Excellent writing and verbal communication skills
  • Schedule flexibility
  • Detailed oriented
  • Ability to work under pressure
  • Proactivity
  • Excellent customer service

Benefits and Programs

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Background Verification Check

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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