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Senior Account Manager for DACH Market
hace 2 meses
Job Summary
At Factorial, we're seeking an Account Manager to provide exceptional support to our customers in the DACH Market. As a key member of our team, you'll be responsible for building and maintaining strong, long-term relationships with our clients. Your mission will involve proactive engagement, understanding client needs, and creating personalized strategies to drive satisfaction, retention, and growth.
Key Responsibilities
• Regularly engage with customers, addressing their needs and providing tailored solutions.
• Develop personalized sales strategies, including cross-selling, up-selling, and churn management.
• Provide prompt, personalized after-sales support, ensuring timely responses and proactive communication.
• Educate clients on new products and features, aligning them with their specific use cases.
• Serve as the main point of contact between customers and internal teams, offering valuable feedback.
Requirements
• Native level of German and fluent in English.
• Customer-focused experience in support or satisfaction roles is highly valued.
• Passion for simplifying processes and removing obstacles for customers and colleagues.
• Ambitious, proactive, and a positive team player with strong organizational skills.
• Confident using CRM tools and unafraid to pick up the phone to support clients.
About Us
Factorial is an all-in-one HR Software company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data, and make better business decisions. We're a fast-growing company with a diverse and multicultural team of over 900 people across the globe.
