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Senior Manager, Service Delivery Lead

hace 2 meses

Xico, México Ttec A tiempo completo
{"h1": "Senior Manager, Service Delivery", "p": "At TTEC, we're passionate about delivering exceptional customer experiences. As a Senior Manager, Service Delivery, you'll play a key role in leading and mentoring a team of managers to achieve business goals and objectives.

Your primary responsibilities will include:

* Improving key success metrics associated with goals, including customer satisfaction, service level, and quality
* Mentoring managers to ensure achievement of company and client goals, while addressing employee-related issues and coordinating training
* Bringing your time management and organizational skills to support managers on their multiple, complex, on-going tasks and projects

We're looking for a leader who can:

* Engage and support their team in making sure they have the proper tools and systems to accomplish day-to-day tasks
* Lead by example and collaborate with their team, management, and clients to contribute to the overall success of their client program
* Understand, interpret, and manipulate data for reporting

If you're a motivated and results-driven individual with a passion for leading and mentoring, we encourage you to apply for this exciting opportunity.

About TTEC:

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer."