Client Service Specialist

hace 3 semanas


Xico, México Hsbc A tiempo completo

Job Title: Client Service Specialist

Job Summary:

We are seeking a skilled Client Service Specialist to join our team at Hsbc. As a Client Service Specialist, you will be responsible for delivering post-sales support to our clients across a range of Global Liquidity and Cash Management products.

Key Responsibilities:

  • Help manage the end-to-end client management process, providing a positive and professional onboarding experience for customers.
  • Use professional and technical expertise to provide credible observations and recommendations to colleagues.
  • Understand and describe which products and channels relate to specific customers.
  • Actively engage with colleagues across Hsbc to ensure that all customer needs are met at the first point of contact.
  • Help to understand clients' needs in order to improve our offering to existing customers.
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
  • Contribute to the development and implementation of a risk-aware client management culture.

Requirements:

  • Good level of English for medium to advanced understanding and communication.
  • Knowledge of Treasury Foreign Exchange.
  • Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, and payments.
  • Broad knowledge of Hsbc Group companies and product ranges.
  • Comprehensive knowledge of the Hsbc Group's inter/intra clearing systems.
  • Customer service and attention.

About Hsbc:

At Hsbc, we value diversity and inclusion, and we are committed to creating an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what distinguishes us. We value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing, and we make things happen.

Why Join Hsbc?

We offer our colleagues a greater number of days to enjoy their wedding, take care of a new family member, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, and we are committed to building a culture where all employees and customers are valued regardless of gender, age, sexual orientation, ethnicity, disability, religious belief, background, or any other different personal aspect.

Our Culture:

We act with integrity and courage, standing firm on what is right. We are reliable, open to different ideas and cultures connected with customers, the community, regulators, and each other.


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