Customer Service Resolution Specialist
hace 4 semanas
The Customer Service Resolution Specialist at Citi is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**Key Responsibilities:**
Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
- Provide coaching and support to team and serve a point of contact for escalations
- Develop and maintain client portfolio through regular calls and face-to-face interaction, as needed
- Inform clients about problems (system failures, market issues) and provide regular resolution updates
- Advise on and advocate the implementation of process improvement and reengineering to improve client experience
- Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
- Escalate customer feedback, processing delays and errors appropriately
- Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
- Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
- Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
**Requirements:**
2-5 years of customer experience
- Relevant experience (business/financial environment) preferred
- Demonstrated project management and organizational skills to prioritize multiple tasks
- Proven self-reliance and accountability and ability to manage risk
- Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
- Proven investigative and analytical skills
- Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
**Equal Employment Opportunity:**
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
-
Customer Service Resolution Specialist
hace 3 semanas
Xico, México Citi A tiempo completoThe Customer Service Resolution Specialist is an intermediate-level position at Citi responsible for providing clients with timely and professional resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Key Responsibilities**:Manage a...
-
Customer Service Resolution Manager
hace 5 días
Xico, México Marriott Vacations Worldwide A tiempo completoJob Title: Customer Service Resolution ManagerLocation: Global OpportunitiesWe are seeking a skilled Customer Service Resolution Manager to join our team at Marriott Vacations Worldwide. As a key member of our customer service department, you will be responsible for addressing member problems through investigation and tracking of individual incidents.About...
-
Senior Customer Resolution Specialist
hace 5 días
Xico, México Hewlett Packard Enterprise A tiempo completoOverviewHewlett Packard Enterprise is a leading provider of technology solutions. As a Senior Customer Resolution Specialist, you will be part of a diverse and dynamic team that resolves customer issues in a timely and professional manner.About the RoleThis role involves providing exceptional customer service to resolve escalated case issues received via...
-
Customer Service Specialist
hace 4 semanas
Xico, México Citi A tiempo completoThe Customer Service Specialist at Citi is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Key Responsibilities:** Serve as a single point of...
-
Chargeback Resolution Specialist
hace 1 mes
Xico, México Global Payments A tiempo completoJob Title: Chargeback Resolution SpecialistGlobal Payments is seeking a highly skilled Chargeback Resolution Specialist to join our team. As a Chargeback Resolution Specialist, you will be responsible for researching and resolving customer chargebacks in a timely and efficient manner.Key Responsibilities:Research and resolve customer chargebacks using...
-
Senior Customer Service Specialist
hace 15 horas
Xico, México Celanese International Corporation A tiempo completoCelanese International Corporation offers an exciting opportunity for a talented Senior Customer Service Specialist to join our team. In this role, you will play a critical part in ensuring exceptional customer service and maintaining strong relationships with our clients.As a Senior Customer Service Specialist, you will be responsible for providing timely...
-
Chargeback Resolution Specialist
hace 4 semanas
Xico, México Global Payments A tiempo completoAt Global Payments, we're driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. As a Chargeback Resolution Specialist, you'll play a critical role in helping us achieve our goals.**Key Responsibilities:**Research and resolve customer chargebacks by conducting detailed transaction research,...
-
Customer Service Specialist
hace 1 semana
Xico, México Pepsico A tiempo completoAbout the JobPepsiCo is a leading beverage and convenient foods company with a diverse portfolio of brands, including LAY'S, DORITOS, CHEETOS, GATORADE, PEPSI, and QUAKER. Our products are enjoyed by consumers over one billion times a day in more than 200 countries and territories worldwide.As a Customer Account Specialist, you will play a critical role in...
-
Service Management Resolution Specialist
hace 2 días
Xico, México Hsbc A tiempo completoWe are seeking an experienced professional to join our team in the role of Service Management Incident Manager. This position is responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible.The Technology Service Management - Incident job involves providing full scope of the day-to-day...
-
Customer Service Specialist for Client Relationships
hace 15 horas
Xico, México Citi A tiempo completoWe are seeking a Customer Service Specialist to join our team at Citi. As a Customer Service Specialist, you will be responsible for providing top-notch support to our clients and ensuring their satisfaction.The ideal candidate will have excellent communication skills, be able to work independently, and possess strong analytical skills.This is a full-time...
-
Customer Service Liaison Specialist
hace 1 día
Xico, México Citi A tiempo completoThe Customer Service Liaison Specialist at Citi plays a pivotal role in delivering exceptional customer experiences. This intermediate-level position requires strong analytical and communication skills to resolve client issues efficiently.Key Responsibilities:Serving Clients with ExcellenceInteract with internal partners and external clients as the primary...
-
Senior Escalation Resolution Specialist
hace 2 días
Xico, México Gigamon A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Escalation Resolution Specialist to join our team at Gigamon. This is a challenging and rewarding role that requires strong leadership, communication, and analytical skills.Job SummaryThe Senior Escalation Resolution Specialist will be responsible for leading high-profile customer and partner escalations,...
-
Enterprise Incident Resolution Specialist
hace 2 días
Xico, México Thomson Reuters A tiempo completoKey Responsibilities:The Enterprise Incident Resolution Specialist will lead the incident management process with authority and confidence, taking control of the recovery process from the outset. The role requires effective communication, technical knowledge, and problem-solving skills to ensure timely mitigation and resolution of incidents.About the...
-
Customer Service Operations Specialist
hace 4 semanas
Xico, México Certu Systems A tiempo completo**Company Overview**Certu Systems is a cutting-edge logistics company that leverages AI technology to revolutionize supply chain operations. Our mission is to bridge the gap between supply and demand through intelligent data analytics and automated workflow.**Job Summary**We are seeking a highly skilled Customer Service Operations Specialist to join our team...
-
Customer Service Specialist
hace 16 horas
Xico, México Fedex Express Lac A tiempo completoAbout FedEx Express LacFedEx is widely recognized as a world-class company, consistently named among the World's most valuable and admired brands.Job DescriptionWe are seeking a highly skilled Solution Delivery Expert to join our team. This role involves providing exceptional customer service and resolving complex issues in a timely and efficient manner.The...
-
Customer Service Operations Specialist
hace 1 mes
Xico, México Certu Systems A tiempo completoCompany OverviewCertu Systems is a cutting-edge start-up revolutionizing logistics operations with the most reliable AI Engine. Our mission is to bridge the gap between supply and demand through intelligent data analytics, automated workflow, and continuous process improvements.Job SummaryWe are seeking a highly skilled Customer Service Operations Specialist...
-
Customer Service Specialist
hace 1 semana
Xico, México Citi A tiempo completoThe Intermediate Customer Analyst is a key role within Citi's Customer Service team, responsible for providing high-profile clients with timely and professional resolutions and support.**Responsibilities**:Manage a portfolio of clients, ensuring queries are acknowledged, investigated, and resolved in line with departmental standards- Provide coaching and...
-
Customer Service Operations Specialist
hace 2 días
Xico, México Optiworks, Inc. A tiempo completoAbout the RoleThis exciting position offers a unique opportunity to join our team as a Customer Service Operations Specialist. In this role, you will be responsible for managing customer orders, generating invoices, and collaborating with various departments to ensure seamless operations.ResponsibilitiesManage customer orders from receipt to delivery,...
-
Customer Service Experience Specialist
hace 2 días
Xico, México City Unscripted A tiempo completoAt City Unscripted, we are seeking a talented Customer Service Experience Specialist to join our dynamic team. This is an exciting opportunity for a proactive individual with a passion for travel to engage with people from around the world and provide exceptional customer service.We offer a competitive salary of $80.00 - $84.00 per hour, with expected hours...
-
Dispute Resolution Specialist
hace 13 horas
Xico, México Global Payments A tiempo completoJob Description:We are seeking a skilled Dispute Resolution Specialist to join our team at Global Payments. In this role, you will be responsible for researching and resolving customer chargebacks in a timely and professional manner.About the Role:Research and resolve customer chargebacks by utilizing established processes and adhering to association...