Service Specialist

hace 4 semanas


Xico, México Bruker A tiempo completo

**Job Summary**

Bruker is seeking a highly skilled Service Specialist to provide on-site support for installations, repairs, maintenance, and training as required.

As a Service Specialist, you will be responsible for providing first-line technical support to field engineers and customers using technical documentation, telephone support, and remote diagnostic tools.

**Key Responsibilities**

• Provide professional technical support by visiting Bruker customers with installation, training, corrective, and preventive maintenance in Mexico and Latin America.

• Support regional and global customer hotline and provide 1st level support.

• Support to increase the Service contracts coverage and business.

• Support sales team for technical questions and aftermarket sales (e.g. upgrades business).

• Regular customer contacts to ensure maximum satisfaction.

• Translate technical manuals and service procedures when needed.

• Prepare service and expenses report professionally and in time.

**Requirements**

• Bachelor's degree in Electrical Engineering, Chemical/Material Sciences, equivalent military education.

• AA degree with 2 years' experience working with complex instrumentation.

• Strong competency with complex systems technology to include electrical/electronics, mechanics, software, and chemistry technology.

• More than 2 years experience in customer service.

• Ability to work independently and in a team environment.

• Motivated self-starter.

• Ability to speak and write proficiently in Spanish.

• Advanced level to read, speak, and write in English.

• Ability to handle multiple tasks effectively.

• Excellent customer service skills with the ability to communicate clearly and effectively.

• High level technical hardware and software skills related to X-ray instrumentation.

• Self-organized, oriented to deadline.

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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