Service Specialist
hace 4 semanas
**Job Summary**
Bruker is seeking a highly skilled Service Specialist to provide on-site support for installations, repairs, maintenance, and training as required.
As a Service Specialist, you will be responsible for providing first-line technical support to field engineers and customers using technical documentation, telephone support, and remote diagnostic tools.
**Key Responsibilities**
• Provide professional technical support by visiting Bruker customers with installation, training, corrective, and preventive maintenance in Mexico and Latin America.
• Support regional and global customer hotline and provide 1st level support.
• Support to increase the Service contracts coverage and business.
• Support sales team for technical questions and aftermarket sales (e.g. upgrades business).
• Regular customer contacts to ensure maximum satisfaction.
• Translate technical manuals and service procedures when needed.
• Prepare service and expenses report professionally and in time.
**Requirements**
• Bachelor's degree in Electrical Engineering, Chemical/Material Sciences, equivalent military education.
• AA degree with 2 years' experience working with complex instrumentation.
• Strong competency with complex systems technology to include electrical/electronics, mechanics, software, and chemistry technology.
• More than 2 years experience in customer service.
• Ability to work independently and in a team environment.
• Motivated self-starter.
• Ability to speak and write proficiently in Spanish.
• Advanced level to read, speak, and write in English.
• Ability to handle multiple tasks effectively.
• Excellent customer service skills with the ability to communicate clearly and effectively.
• High level technical hardware and software skills related to X-ray instrumentation.
• Self-organized, oriented to deadline.
Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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