Field Service Technician

hace 5 horas


Xico, México Mitsubishi Electric Automation, Inc. (Meau) A tiempo completo

At Mitsubishi Electric Automation, Inc. (Meau), we are seeking an exceptional Field Service Technician to join our team.

Job Overview

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, and a comprehensive benefits package.

About the Role

This is a field service position that requires frequent travel (60-80%) within your assigned region. As a Field Service Technician, you will provide technical service and support to our customers, including Machine Tool Builders, dealers, and end-users. Your responsibilities will include:

- On-Site service at customer facilities using your knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing equipment problems
- In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time
- Diagnosing equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIME
- Installing components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding, and maintaining customer's equipment in the field is being utilized
- Supporting the in-house systems for diagnostics such as simulators, programming systems, tools, etc.
- Presenting and selling customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.
- Promoting the sales of spare parts to customers which would further assist in their machine UPTIME
- Determining, ordering, and replacing parts as necessary while maintaining the consignment inventory account by following up on the defective and unused parts returns
- Entering all technical claims, service activity, follow-ups, and other customer-related inquiries into the database, while maintaining data integrity
- Supporting the business operations including:

- Participating in company training programs whereby passing with satisfactory levels
- Creating and/or updating technical documentation
- Providing feedback areas of improvement in design to Technical Support Engineers
- Full participation and completion of all surveys from the company
- Providing feedback to management for newly found issues
- Cooperating with and taking instruction/support advice from Senior Engineers

Requirements and Qualifications

To be successful in this role, you should have:

- BSEET or equivalent related experience
- 0-3 years of experience in field service for industrial automation
- Ability to sell value-added services to customers
- Knowledgeable on electrical and mechanical tools for machine repair
- Mechanical aptitude
- Hands-on knowledge of volt meters, oscilloscopes, and other test/measuring equipment
- Ability to read and understand technical documentation: schematics, logic, procedures, etc.
- Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues
- Organization skills for arranging travel plans and service call schedule
- Ability to travel by car and plane to on-site service calls
- Ability to be


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